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Conditions as questions and answers

GENERAL CONDITIONS FOR LICENSE PURCHASE

1. Payment conditions:

Price list is available online at the Purchase page or in a spreadsheet form here.

Licenses can be purchased for private and commercial use (e.g. for reselling).

For individuals:

Recommended: MasterCard/VISA/MIR banking card*.
Immediate delivery to the email you entered. Personal and business cards with the 3D Secure technology are accepted, for all countries.
Documents: sales receipt only.

PayPal
Accounting documents and invoices are not available in this case.
Note: if during payment in Paypal you receive an error that you cannot complete the transaction it means you are trying to pay from a business account. Please use another paypal account (of a private person), or use another payment option.
Delivery: several minutes-an hour, to your PayPal email address.

RegNow/MyCommerce** (accepts Visa, MasterCard, American Express, Discover, Maestro, Diners, JCB, IBP, PayPal, giropay, iDEAL, BPay, payments via fax, phone, check).
You can request invoice and accounting documents right from the service you choose to pay through.
VAT may apply to payments from EU countries and the UK.*
Delivery: several minutes-an hour, to your email address.

SWIFT bank wire transfer (contact us or get an invoice).
Delivery: 2-3 business days, to the email you entered.

For corporates and organizations:

Recommended: SWIFT bank wire transfer
(contact us or get an invoice).
Delivery: 2-3 business days, to the email you entered.

MasterCard/VISA/MIR banking card*.
Immediate delivery to the email you entered. Personal and business cards with the 3D Secure technology are accepted, for all countries.
Documents: sales receipt only.

RegNow/MyCommerce** (accepts Visa, MasterCard, American Express, Discover, Maestro, Diners, JCB, IBP, PayPal, giropay, iDEAL, BPay, payments via fax, phone, check).
You can request invoice and accounting documents right from the service you choose to pay through.
Delivery: several minutes-an hour, to your email address.

PayPal
Only personal accounts are accepted.
Accounting documents and invoices are not available in this case.
Note: if during payment in Paypal you receive an error that you cannot complete the transaction it means you are trying to pay from a business account. Please use another paypal account (of a private person), or use another payment option.
Delivery: several minutes-an hour, to your PayPal email address.


*Easy payment by a credit/bank card with immediate delivery is available for MasterCard/VISA/MIR bank personal and business cards with the 3D Secure technology only, for all countries.
After you have selected the exact product and amount on the Buy page, please select a Banking card payment method and click Buy. On the next page you will be able to enter Your company or personal full name (optional, required only in cases when registration name should differ from cardholder name) and Your email (required, the license will be sent to that address).
By clicking on “Go to order” you will be redirected to the card processing service of SberBank, the largest bank in Europe. Safety is guaranteed by SberBank and the 3D secure technology. The bank card information is not saved or stored. Cards without the 3D Secure technology are not supported.
You will receive your license key by email automatically immediately after the payment is processed. If you did not receive the email from FelenaSoft in one hour, please contact us.

Accounting documents: you will receive only sales receipt if you pay using this method. The cost is charged by FelenaSoft in rubles so please be aware that your bank might add a currency exchange conversion rate to the payment.

If you can’t find the desired package on MyCommerce, please let us know and we’ll send you the link.

You can use our purchase guide to choose necessary payment method:
en_users_purchase_guide

2. Delivery and activation:

2.1. Xeoma software key licenses:
By default, Xeoma licenses are delivered in the form of a software key — a serial number delivered to the email address specified at the time of purchase.
Delivery time: License will be sent to the email used during purchase, as soon as the payment is confirmed, usually in a few minutes! If you didn’t receive it, please check the Spam folder of your email, or contact us from another email so that we could reach you.

A software key license can be activated only on one server, but you can connect to that activated server from an unlimited number of remote locations (client parts don’t require registration).

Attention! We do not recommend activating Xeoma software key licenses on virtual machines as we can not guarantee stable work of licenses on virtual machines.

2.2. Xeoma hardware keys:
For an additional fee, you can purchase Xeoma licenses as hardware keys – on a USB device that is to be inserted into the server’s USB port. A package with a hardware key is delivered by courier to a physical address.

Hardware keys can be transferred between servers, but one key can be used only on one device at the same time. You can use multiple hardware keys on one server (depending on server capabilities).
It is impossible to change the license type from software to hardware or vice versa. You can add new licenses to the already formed hardware key via Offline activation.
Warranty for hardware keys is 3 years since purchase date (limitations apply).
Read more: https://felenasoft.com/xeoma/en/articles/license-hardware-key-vs-soft-key/

2.3. General conditions for software and hardware licenses:

Licenses can be combined: You can expand your security system by acquiring and activating additional licenses of the same type.

Licenses are universal for different operating systems: Windows, Linux, Mac OS X and Android.

Xeoma Lite, Xeoma Standard, Xeoma Pro licenses are for lifetime, and have no expiration date.

Already generated licenses can’t be divided into parts to be activated on separate machines.

Free tech support by online chat, email, phone, Skype, remote access.

If you have difficulties with your license, or did not receive your license after purchase had been confirmed, please contact our support team or see if this page on activation issues helps!

Important: Camera/video source is any video source of signal (camera, Another Xeoma, screen capture, file reading).
** In some countries of EU and the UK additional tax, the VAT, may apply. MyCommerce charges it, and PayPal doesn’t. Or get invoice to pay by bank wire.
Repeater and Xeoma Cloud subscriptions aren’t included (if needed, can be bought separately)

Remember that by purchasing licenses for Xeoma video surveillance software for business and home security you encourage further development of the product and adding of new features!

3. Duration of licenses

Xeoma has several types of licenses and subscriptions with different validity periods.
3.1. Lifetime Xeoma licenses.
Xeoma licenses (Xeoma Lite, Xeoma Standard, Xeoma Pro) and licenses for Additional modules are purchased in the form of a lifelong, perpetual license by default. Depending on the option chosen, Xeoma Standard and Xeoma Pro licenses and licenses for Additional Modules allow program updates for one, three or ten years from the date of purchase. Please note: the countdown starts from the moment of purchase, not from the moment of activation. Software updates are not available for Xeoma Lite.

After the expiration of the free updates period of a license, the license remains valid, however it is forbidden to get new versions of the program. In this case, we recommend to settle with the version of Xeoma you currently have and stop updating the program. To continue receiving program updates after the expiration of a license’s free updates period, you will need to stop using such a license, or purchase a Renewal for this license and activate it (available only for Xeoma Standard and Xeoma Pro licenses).

3.2. Rented licenses
Monthly rental licenses is available for Xeoma Standard and Xeoma Pro licenses. Fees for such licenses are charged monthly. Automatic prolongation of rented licenses is available for payments through PayPal. For other payment methods, the payer undertakes the responsibility to renew the rent on time. The payer has the right to stop using the leased licenses at any time. Unused rental time is not refundable.

If the payer did not renew the rented license on time, it will expire and the program will automatically switch into the trial mode, ignoring the settings and archives made by the Xeoma program during the time the rented license has been working.
Rented licenses require constant access to the Internet to work.

3.3. Subscriptions
Repeater and Xeoma Cloud are optional services purchased by subscription. Payment for such services is charged monthly. You can purchase a subscription for a longer period. Automatic monthly subscription renewals are available for payments via PayPal. For other payment methods, the payer undertakes responsibility to renew the subscription on time.

The payer has the right to stop using service subscriptions at any time. Unused time or possibilities of subscriptions are not refundable.

If the payer did not renew the Xeoma Cloud subscription before expiration, the account becomes unavailable, and the settings and records made during the subscription period are kept for 7 days. During this time, the payer has the opportunity to renew the subscription and restore the account. In 7 days from the end of the subscription all data will be permanently deleted and will be impossible to restore.

 

ADDITIONAL CONDITIONS FOR XEOMA STANDARD

For payment methods and delivery see General purchase conditions. For licenses durability see 3. Duration of licenses

Xeoma Standard has the full set of features except for professional features only available in Xeoma Pro and the Additional modules that are purchased separately.

No extra fees: Licenses for Xeoma surveillance software are one-time payment (no monthly or annual fees).
Licenses are valid for lifetime with unlimited access to technical support.

Attention! Adding new licenses to the existing ones does not extend the period of free updates for old licenses. In order to extend the update period get the renewal for as many cameras as you had in the expired license.

You can buy a license with embedded 1 year period of free updates of the program, or use pack special offer: Buying a license and additional 2 years renewal for this license, you will get the renewal with 80% discount!

You can subscribe to the new versions newsletter to get notifications when new versions are released.

Xeoma Standard licenses sum up (combine) with Xeoma Pro licenses (exception: Xeoma Pro Your Cloud mode), renewals, Upgrade from Standard to Pro licenses, and can be used together with Xeoma Cloud and/or Repeater subscriptions (the latter are not included into Xeoma Standard licenses and should be bought separately when needed).

Uninterrupted work on virtual machines requires constant Internet access or a hardware key.

 

ADDITIONAL CONDITIONS FOR XEOMA PRO

For payment methods and delivery see General purchase conditions
For licenses durability see 3. Duration of licenses

Xeoma Pro has the full set of features including professional analytics (except the Additional modules that are purchased separately).

No extra fees: Xeoma Pro licenses are one-time payment (no monthly or annual fees).
Licenses are valid for lifetime with unlimited access to technical support.

Attention! Adding new licenses to the existing ones does not extend the period of free updates for old licenses. In order to extend the update period get the renewal for as many cameras as you had in the expired license.

You can buy a Pro license with embedded 1 year period of free updates of the program, or use pack special offer: Buying a license and additional 2 years renewal for this license, you will get the renewal with 80% discount!

You can subscribe to the new versions newsletter to get notifications when new versions are released.

Pro licenses can summarize (be combined) with Xeoma Standard licenses (exception: Xeoma Pro Your Cloud mode) and be added to Xeoma Standard licenses or used instead. Also Xeoma Pro can work together with renewals, or with Xeoma Cloud and/or Repeater subscriptions (the latter are not included into Xeoma Pro licenses and should be bought separately when needed).

Uninterrupted work on virtual machines requires constant Internet access or a hardware key.

 

ADDITIONAL CONDITIONS FOR XEOMA LITE

For payment methods and delivery see General purchase conditions

Xeoma Lite is a light edition, ideal for small and medium size business and home use. Limited functionality.
Maximum number of video sources in Xeoma Lite is 4. Within that number, Lite licenses summarize.
Xeoma Lite is available for version Xeoma 15.6.26 and up.

No extra fees: Xeoma Lite licenses are one-time payment (no monthly or annual fees) and for lifetime.

Xeoma Lite doesn’t support updates of the program, and renewals are not applicable. You can use the version that you activated Xeoma Lite on for unlimited time.

Lite doesn’t support activation on virtual machines, including Docker.

Attention! Xeoma Lite licenses do not summarize with Xeoma Standard or Xeoma Pro licenses, or renewals or upgrade licenses! But Lite can be used with Xeoma Cloud and Repeater subscriptions (not included into Xeoma Lite licenses and should be bought separately when needed)

 

Trial, Free, Lite, Standard and Pro – Xeoma modes comparison table

ADDITIONAL CONDITIONS FOR RENEWALS

For payment methods and delivery see General purchase conditions

Renewals are optional, you can use them if you want to continue getting updates of the program after the free updates period of your Xeoma licenses run out. Renewals don’t open a possibility to add more cameras than you had in your license. To be able to add more cameras, please buy a regular Xeoma license for as many cameras as you want to add.

Attention: To activate renewal, you need to have an activated version of Xeoma on this device.

You need to get the renewal for as many cameras as you had in your Xeoma license if you want to continue using all of them. If you buy renewals for more cameras than you had in your license, you will not be able to add more cameras.

Each renewal gives you 12 more months of free updates for the number of cameras in it. Just like licenses, renewals cumulate, and can be combined to get updates for more than 1 year or to prolong more cameras (if you prolong them in parts).

For information on activation, troubleshooting please see this page.

 

ADDITIONAL CONDITIONS FOR PURCHASE OF ADDITIONAL MODULES

For payment methods and delivery see General purchase conditions
For licenses durability see 3. Duration of licenses

Additional modules are available starting with version Xeoma 19.3.7.
Additional module licenses are purchased when you need to use an Additional Module or additional features from the list.
Licenses for Additional modules can only be activated only over valid Xeoma Standard or Xeoma Pro licenses. Without that licenses for Additional Modules will not work.

Face Recognition (Artificial Intelligence option) – is purchased per number of faces you will have in the face database on a server, for each server separately. A Xeoma Pro license for the number of cameras that will use Face Recognition is also required. Each Xeoma Pro license gives you the right to additionally train the Recognizer for 1 person/face.
Search in archives by photo (option in the Xeoma archive viewer) – purchased 1 piece per server (for any number of cameras).
Emotion Recognition + search in archives by emotions, Object Recognizer + search in archives by objects, FaceID (Face comparison), Moving to PTZ preset, Smart-card reader, QR Code Recognition, SmartHome – RIF+, Camera-Embedded Detector, GPIO module – purchased for each camera on each server.

 

ADDITIONAL CONDITIONS FOR UPGRADE FROM XEOMA STANDARD TO XEOMA PRO

For payment methods and delivery see General purchase conditions

You must already have a Xeoma Standard license. Upgrade only works with Xeoma/Xeoma Standard licenses. Doesn’t work with Xeoma Lite or any other licenses.

Upgrade doesn’t renew free updates period of your Standard license(s) and doesn’t open the possibility to add more cameras than there were in your license(s). You will have as much time of free updates left, as you had in your Xeoma Standard license. In order to extend the free updates period – get the Xeoma Pro Renewal for as many cameras as you would like to have in a new version.

You need to get the Upgrade for as many cameras as you had in your Xeoma/Xeoma Standard license if you want to continue using all of them.

You can buy Upgrade for less cameras than you had in your Xeoma Standard license. Example: you have Xeoma Standard license for 6 cameras. You buy and activate Upgrade for 4 cameras. As a result, 2 of your cameras will be in Xeoma Standard mode, and 4 cameras will be in Xeoma Pro mode. Xeoma Pro features will be available for just the 4 cameras. To upgrade the rest of the cameras to Xeoma Pro you will need to obtain Upgrade for them, too (in this example for the 2 cameras that are still in the Xeoma Standard mode).

If you want to upgrade your existing Xeoma Standard license to Xeoma Pro and increase number of cameras in use, buy an Upgrade for as many cameras as you had in your Xeoma Standard license and then buy a Xeoma Pro license for as many cameras as you’d like to add.

Upgrade licenses cumulate, and can be combined to get Upgrade for all cameras in the Xeoma Standard license in parts.

Upgrade is available for Xeoma Standard licenses purchased after 2015-10-31. If your Xeoma/Xeoma Standard license had been purchased before 2015-10-31, you will need a full Xeoma Pro license instead of Upgrade.

 

ADDITIONAL CONDITIONS FOR XEOMA CLOUD

For payment methods and delivery see General purchase conditions

Monthly subscriptions.

Amount of simultaneous client connections is set by the chosen subscription type.
Available incoming and outgoing network capacity is set by the chosen subscription type.

All subscriptions are subject to limitations for H.264/Н.265 streams in Multicamera preview:
– resolution up to 320×240
– bitrate up to 150 Kbps.
No bitrate or resolution limitations for MJPEG streams.

Unavailable in Xeoma Cloud are modules that cannot work in the cloud (Screen Capture, local USB cameras, local microphone, File Reading, Save to File, Application Runner, Sound Alarm, etc.).
Unavailable in Xeoma Cloud are “heavy” modules like ANPR, Face Detector, Object Detector, Privacy Masking, Image Rotate, Image Resize, Smoke Detector RTSP Broadcasting, and Fisheye Dewarping. However, these “heavy” modules can be bought separately and added to your subscription for $20/month for each instance of chosen modules.

Easy upgrade: buy the same subscription from the same email to extend the subscription. If you need to use more cameras and/or disk space buy a new subscription.

Automatic renewal of subscription: available only for payments through PayPal. Check the box “Automatic renewal of subscription”, and the same amount of funds will be withdrawn from your account monthly. You can cancel the subscription at any moment.

Xeoma Cloud subscriptions don’t require activation and don’t depend on operating system.

Unused subscription time is non-returnable.

 

ADDITIONAL CONDITIONS FOR REPEATER OPTION

For payment methods and delivery see General purchase conditions

Repeater is an optional service for easy access, bought on the per-machine basis (not the per-camera basis). It doesn’t depend on how many cameras you have and would like to access remotely. You don’t need Repeater if server with a static IP address or Xeoma Cloud is used.

User profiles not available for connection with Repeater.

Repeater only works for client-server connection. Not available for browser view.

Monthly or yearly subscriptions.

Easy upgrade: buy more subscriptions from the same email to extend subscription time.

Automatic renewal of subscription: available only for payments through PayPal. Check the box “Automatic renewal of subscription”, and the same amount of funds will be withdrawn from your account. You can cancel the subscription at any moment.

Subscriptions are universal for different operating systems: Windows, Linux/Linux ARM, Mac OS X and Android.

Unused subscription time is non-returnable.

Please make sure that your Internet connection speed is enough for Repeater to function before you buy (ADSL, GRPS are not recommended).

Purchase-related questions and answers