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Conditions as questions and answers

GENERAL CONDITIONS FOR LICENSE PURCHASE

1. Payment conditions:

Price list is available online at the Purchase page or in a spreadsheet form here.

Licenses can be purchased for private and commercial use (e.g. for reselling).

For individuals:

Recommended: PayPal
Accounting documents and invoices are not available in this case.
Note: if during payment in Paypal you receive an error that you cannot complete the transaction it means you are trying to pay from a business account. Please use another paypal account (of a private person), or use another payment option.
Delivery: several minutes-an hour, to your PayPal email address.

RegNow/MyCommerce** (accepts Visa, MasterCard, American Express, Discover, Maestro, Diners, JCB, IBP, PayPal, giropay, iDEAL, BPay, payments via fax, phone, check).
You can request invoice and accounting documents right from the service you choose to pay through.
VAT may apply to payments from EU countries and the UK.*
Delivery: several minutes-an hour, to your email address.

SWIFT bank wire transfer (contact us or get an invoice).
Delivery: 2-3 business days, to the email you entered.

For corporates and organizations:

Recommended: SWIFT bank wire transfer
(contact us or get an invoice).
Delivery: 2-3 business days, to the email you entered.

RegNow/MyCommerce** (accepts Visa, MasterCard, American Express, Discover, Maestro, Diners, JCB, IBP, PayPal, giropay, iDEAL, BPay, payments via fax, phone, check).
You can request invoice and accounting documents right from the service you choose to pay through.
Delivery: several minutes-an hour, to your email address.

PayPal
Only personal accounts are accepted.
Accounting documents and invoices are not available in this case.
Note: if during payment in Paypal you receive an error that you cannot complete the transaction it means you are trying to pay from a business account. Please use another paypal account (of a private person), or use another payment option.
Delivery: several minutes-an hour, to your PayPal email address.


Easy payment by a credit/bank card with immediate delivery (for personal and business cards) is available for MasterCard/VISA/MIR (including Business) bank cards with 3D Secure technology for the limited list of countries only – the actual list of all supported countries is available at Banking card tooltip at the Buy page and at the page opened after clicking on BUY button for Banking card payment method.
On the Buy page after selecting the exact product and amount, please select a Banking card payment method and click Buy. At next page you will be able to enter Your company or personal full name (is optional. Required only, if registration name will be differ from cardholder name) and Your email (required, where to send license).
By clicking on “Go to order” you will be redirected to the card processing service of the SberBank (the largest bank in Europe). Your bank card is not kept anywhere. The safety is guaranteed by SberBank and the 3D secure technology. Cards without 3D Secure technology are not supported.
You will receive your license key by email automatically immediately after the card is processed. Would you not receive the email from us during one hour, please contact us.

If you can’t find the desired package on MyCommerce, please let us know and we’ll send you the link.

2. Delivery and activation:

Delivery time: License will be sent to the email used during purchase, as soon as the payment is confirmed, usually in a few minutes! If you didn’t receive it, please check the Spam folder of your email, or contact us from another email so that we could reach you.

A license can be activated only on one server, but you can connect to that activated server from an unlimited number of remote locations (client parts don’t require registration).

Licenses can be combined: You can expand your security system by acquiring and activating additional licenses of the same type.

Licenses are universal for different operating systems: Windows, Linux, Mac OS X and Android.

Licenses can’t be divided.

Free tech support by online chat, email, phone, Skype, remote access.

If you have difficulties with your license, or did not receive your license after purchase had been confirmed, please contact our support team or see if this page on activation issues helps!

Attention! We do not recommend activating Xeoma on virtual machines as we can not guarantee stable work of licenses on virtual machines.

*Camera/video source is any video source of signal (camera, Another Xeoma, screen capture, file reading).
**In some countries of EU and the UK additional tax, the VAT, may apply. MyCommerce charges it, and PayPal doesn’t. Or get invoice to pay by bank wire.
***Repeater and Xeoma Cloud subscriptions aren’t included (if needed, can be bought separately)

Remember that by purchasing licenses for Xeoma video surveillance software for business and home security you encourage further development of the product and adding of new features!

 

ADDITIONAL CONDITIONS FOR XEOMA STANDARD

For payment methods and delivery see General purchase conditions

No extra fees: Licenses for Xeoma surveillance software for business and home security are one-time payment (no monthly or annual fees).
Licenses are valid for lifetime with unlimited access to technical support.

You can buy ordinary license with embedded 1 year period of free updates of the program, or use pack special offer: Buying a license and additional 2 years renewal for this license, you will get the renewal with 80% discount!

Buy renewal for Xeoma Standard
You can subscribe to the new versions newsletter to get notifications when new versions are released.

Xeoma Standard has the full set of features except for professional features only available in Xeoma Pro.

Xeoma Standard licenses sum up (combine) with Xeoma Pro licenses (exception: Xeoma Pro Your Cloud mode), renewals, Upgrade from Standard to Pro licenses, and can be used together with Xeoma Cloud and/or Repeater subscriptions (the latter are not included into Xeoma Standard licenses and should be bought separately when needed). Uninterrupted work on virtual machines requires constant Internet access or a hardware key.

 

ADDITIONAL CONDITIONS FOR XEOMA PRO

For payment methods and delivery see General purchase conditions

No extra fees: Xeoma Pro licenses are one-time payment (no monthly or annual fees).
Licenses are valid for lifetime with unlimited access to technical support.

You can buy ordinary license with embedded 1 year period of free updates of the program, or use pack special offer: Buying a license and additional 2 years renewal for this license, you will get the renewal with 80% discount!

You can subscribe to the new versions newsletter to get notifications when new versions are released.

Xeoma Pro has the full set of features including professional analytics.
Buy renewal for Xeoma Pro

Pro licenses can summarize (be combined) with Xeoma Standard licenses (exception: Xeoma Pro Your Cloud mode) and be added to Xeoma Standard licenses or used instead. Also Xeoma Pro can work together with renewals, or with Xeoma Cloud and/or Repeater subscriptions (the latter are not included into Xeoma Pro licenses and should be bought separately when needed). Uninterrupted work on virtual machines requires constant Internet access or a hardware key.

Buy Xeoma Pro renewal

 

ADDITIONAL CONDITIONS FOR XEOMA LITE

For payment methods and delivery see General purchase conditions

No extra fees: Xeoma Lite licenses are one-time payment (no monthly or annual fees).

Xeoma Lite is a light edition, ideal for small and medium size business and home use. Starting from Xeoma 15.6.26.
Maximum number of video sources in Xeoma Lite is 4. Within that number, Lite licenses summarize. Limited functionality.
Lite doesn’t support activation on virtual machines, including Docker.

Attention! Xeoma Lite licenses do not summarize with ordinary Xeoma licenses! But Lite can be used with Xeoma Cloud and Repeater subscriptions (not included into Xeoma Lite licenses and should be bought separately when needed)

Xeoma Lite doesn’t support updates of the program, and renewals are not applicable. You can use the version that you activated Xeoma Lite on for unlimited time.

 

Trial, Free, Lite, Standard and Pro – Xeoma modes comparison table

ADDITIONAL CONDITIONS FOR RENEWALS

For payment methods and delivery see General purchase conditions

Attention: To activate renewal, you need to have an activated version of Xeoma on this device.

You need to get the renewal for as many cameras as you had in your Xeoma license if you want to continue using all of them.

Each renewal gives you 12 more months of free updates for the number of cameras in it. Just like licenses, renewals cumulate, and can be combined to get updates for more than 1 year or to prolong more cameras (if you prolong them in parts).

Attention! Adding new licenses to the existing ones does not extend the period of free updates for old licenses. In order to extend the update period get the renewal for as many cameras as you had in the expired license.

For information on activation, troubleshooting please see this page.

ADDITIONAL CONDITIONS FOR UPGRADE FROM XEOMA STANDARD TO XEOMA PRO

For payment methods and delivery see General purchase conditions

You must already have a Xeoma Standard license. Upgrade only works with Xeoma/Xeoma Standard licenses. Doesn’t work with Xeoma Lite or any other licenses.

You need to get the Upgrade for as many cameras as you had in your Xeoma/Xeoma Standard license if you want to continue using all of them.

You can buy Upgrade for less cameras than you had in your Xeoma Standard license. Example: you have Xeoma Standard license for 6 cameras. You buy and activate Upgrade for 4 cameras. As a result, 2 of your cameras will be in Xeoma Standard mode, and 4 cameras will be in Xeoma Pro mode. Xeoma Pro features will be available for just the 4 cameras. To upgrade the rest of the cameras to Xeoma Pro you will need to obtain Upgrade for them, too (in this example for the 2 cameras that are still in the Xeoma Standard mode).

If you want to upgrade your existing Xeoma Standard license to Xeoma Pro and increase number of cameras in use, buy an Upgrade for as many cameras as you had in your Xeoma Standard license and then buy a Xeoma Pro license for as many cameras as you’d like to add.

Upgrade licenses cumulate, and can be combined to get Upgrade for all cameras in the Xeoma Standard license in parts.

Upgrade doesn’t renew your free updates period. You will have as much time of free updates left, as you had in your Xeoma Standard license. In order to extend the free updates period – get the Xeoma Pro Renewal for as many cameras as you would like to have in a new version.

 

ADDITIONAL CONDITIONS FOR XEOMA CLOUD

For payment methods and delivery see General purchase conditions

Monthly subscriptions.

Amount of simultaneous client connections is set by the chosen subscription type.
Available incoming and outgoing network capacity is set by the chosen subscription type.

All subscriptions are subject to limitations for H.264/Н.265 streams in Multicamera preview:
– resolution up to 320×240
– bitrate up to 150 Kbps.
No bitrate or resolution limitations for MJPEG streams.

Unavailable in Xeoma Cloud are modules that cannot work in the cloud (Screen Capture, local USB cameras, local microphone, File Reading, Save to File, Application Runner, Sound Alarm, etc.).
Unavailable in Xeoma Cloud are “heavy” modules like ANPR, Face Detector, Object Detector, Privacy Masking, Image Rotate, Image Resize, Smoke Detector RTSP Broadcasting, and Fisheye Dewarping. However, these “heavy” modules can be bought separately and added to your subscription for $20/month for each instance of chosen modules.

Easy upgrade: buy the same subscription from the same email to extend the subscription. If you need to use more cameras and/or disk space buy a new subscription.

Automatic renewal of subscription: available only for payments through PayPal. Check the box “Automatic renewal of subscription”, and the same amount of funds will be withdrawn from your account monthly. You can cancel the subscription at any moment.

Xeoma Cloud subscriptions don’t require activation and don’t depend on operating system.

Unused subscription time is non-returnable.

 

ADDITIONAL CONDITIONS FOR REPEATER OPTION

For payment methods and delivery see General purchase conditions

Repeater is an optional service for easy access, bought on the per-machine basis (not the per-camera basis). It doesn’t depend on how many cameras you have and would like to access remotely. You don’t need Repeater if server with a static IP address or Xeoma Cloud is used.

Monthly or yearly subscriptions.

Easy upgrade: buy more subscriptions from the same email to extend subscription time.

Automatic renewal of subscription: available only for payments through PayPal. Check the box “Automatic renewal of subscription”, and the same amount of funds will be withdrawn from your account. You can cancel the subscription at any moment.

Subscriptions are universal for different operating systems: Windows, Linux/Linux ARM, Mac OS X and Android.

Unused subscription time is non-returnable.

Please make sure that your Internet connection speed is enough for Repeater to function before you buy (ADSL, GRPS are not recommended).

Purchase-related questions and answers