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Questions about licenses and activation
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• Frequently asked questions about licenses and activation
End-User License Agreement (EULA)
Privacy policy
Free trial with demo licenses

Frequently asked popular questions (F.A.Q.)
Your question might be already answered in the F.A.Q. section. Find answers quickly with this page.
 

Forum
Find answers to your questions on the forum
 

Email (recommended):
Have an urgent question? Send it through email! Our operators are also checking it in non-working hours.

Contact us by email:

support hereAt felenasoft hereDot com

or use this contact form

If your emails return to you with error, please try to write us to this email, too:

xeoma hereDot felenasoft hereAt gmail hereDot com

or see troubleshooting

Technical and pre-sale support is free of charge. Our operators will reply to your email within one working day. Please pay attention to the email delivery time. If we receive it at the end of the day, we will answer it the next day.
Paid support is applied only if custom development is required, in such case please contact us for a quote.

 
 

Any questions? Let’s talk!

Schedule a conference call with us through Zoom, Skype, Microsoft Teams etc. to discuss all things partnership!

Get a personalized demo, training, TeamViewer setup session, unlimited consultations and much more!

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Office contacts:


Please note that support is available only in English language.
+44(20)3807-04-87 United Kingdom, London 0330-1500 and 1700-2000 GMT
+1(646)757-12-87 USA, New-York 10 pm-10 am EST(GMT-5) and 1 pm – 4 pm EDT
+1(888)755-27-86 USA, toll-free 10 pm-10 am EST(GMT-5) and 1 pm – 4 pm EDT
+420(296)399-390 Czech Republic, Prague 0430-1600 and 1800-2100 GMT+1
+45(78)73-32-86 Denmark, Copenhagen 0430-1600 and 1800-2100 GMT+1
+358(9)4272-7081 Finland, Helsinki 0530-1700 and 1900-2200 GMT+2
+972(3)7621576 Israel, Tel Aviv 0530-1700 and 1900-2200 GMT+2
+7(727)312-2333 Kazakhstan, Almaty 1030-2200 and 0000-0300 GMT+6
+370(69)19-87-86 Lithuania, Kaunas 0530-1700 and 1900-2200 GMT+2
+31(970)1028-10-86 Netherlands, Amsterdam 0430-1600 and 1800-2100 GMT+1
+48(57)358-10-86 Poland, Gdansk 0430-1600 and 1800-2100 GMT+1
+7(900)348-42-71 Russia, Kaliningrad 0530-1700 and 1900-2200 GMT+2
+46(10)450-09-88 Sweden, Stockholm 0430-1600 and 1800-2100 GMT+1
+41(31)588-00-86 Switzerland, Bern 0430-1600 and 1800-2100 GMT+1
Calls only: whatsapp, wechat, telegram (+16467571287)
Only for calls, chats are not available
0800-1500 GMT

Work hours:


Online chat

To open chat, click here:

Skype

felenasoft (USA) – cooperation and partner program, felenasoft_2 – technical issues.

We guarantee that no spam will be sent, and your contacts will never be given to third parties.

Attention! If you’re having issues with activation, please see first if this section helps.

Xeoma global official representatives

FelenaSoft is a growing international company with offices around the world. Below is a list of our global official representatives who sell Xeoma and can provide our customers with the solutions they need.

Europe

Germany

Erlenbachstraße 1-3, 89155 Erbach
+49(0)730 592 8383

Click here to contact us

Germany

Peutestrasse 51, 20539 Hamburg
+49 40 5598455-0
Click here to contact us

 

Denmark

Båstrupvej 535, 3480 Fredensborg
+45 5182 2244

Click here to contact us

Italy

Via Livorno, 60, 10144 Torino (TO)
+39(0)111 975 0951

Click here to contact us

 

Netherlands

PO box 80152, 3508 TD Utrecht
+31 850 208 000

Click here to contact us

UK

Unit C1 Brearley Place, Baird Road, Quedgeley Gloucester GL2 2GB
+44(0)330 016 7680

Click here to contact us

 

UK

109 Festing Grove, Portsmouth, Hampshire, PO49QE
+44 2392006581

Click here to contact us

 

MENA

MENA area, especially United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Egypt, Iraq

GREENOLOGY ENGINEERING LTD
Main office: 82A Andrea Avraamidi, Strovolos 2024, Nicosia Cyprus. Local offices throughout MENA.
+35722730814

Click here to contact GREENOLOGY

Turkey

Meclis Mah. Teraziler Cad. Hayran Sok. No:4 34785 Sancaktepe / İstanbul
+90 216 528 45 00

Click here to contact us

 

Turkey

Guzeltepe Mah. 15 Temmuz Sehitler Cd. No:12/4 Eyüpsultan/Istanbul
+90 505 036 4646

Click here to contact us

Turkey

Barbaros Mah. Begonya Sok., Nida Kule No:1 Ataşehir/İstanbul
+90 545 417 8939

Click here to contact us

 

Southern Africa and SADC

16 Pelikaan Street, Stellenbosch, 7600
+27(82)553-3532

Click here to contact us

Israel

Busel 19 Haifa
+972 077-249-75-54

Click here to contact us

 

APAC

Taiwan

No.54, Ronghua St., North Dist., Taichung 404
+886 422 360 778


Click here to contact us
Thailand

9 Srinakarin 38, Nong Bon, Prawet, Bangkok 10250
+662 770 9700

Click here to contact us

 

Australia

Unit 2/1-3 Business Drive, Narangba, QLD, 4509
+61 1300 783 222

Click here to contact us

 

America

United States, OR

2635 Perkins St NE, Salem, Oregon
+1 503 922 0540

Click here to contact us

United States, FL

18134 SW 92 Court, Palmetto Bay
+1 760-975-8000

Click here to contact us

 

Company information:
Felenasoft LLC
Flotskaya st. 9-386, Kaliningrad 236048, RU
Founded on January 8, 2004.

 

Send us message via this form

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Hold on! Your question might be already answered. Please check if this helps:
If you’re having troubles with your license, please check this page
If your cameras weren’t found, see here
If processor load is too high, see our calculator and tips on reducing the load
Connection to Xeoma Cloud: video instruction
Installation and hidden mode
Remote access and view through browser
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