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Questions about licenses and activation
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• Frequently asked questions about licenses and activation

Frequently asked popular questions (F.A.Q.)
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Email (recommended):
Have an urgent question? Send it through email! Our operators are also checking it in non-working hours.

Contact us by email:

support hereAt felenasoft hereDot com

or use this contact form

If your emails return to you with error, please try to write us to this email, too:

xeoma hereDot felenasoft hereAt gmail hereDot com

or see troubleshooting

Technical and pre-sale support is free of charge. Our operators will reply to your email within one working day. Please pay attention to the email delivery time. If we receive it at the end of the day, we will answer it the next day.
Paid support is applied only if custom development is required, in such case please contact us for a quote.


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Hold on! Your question might be already answered. Please check if this helps:
If you’re having troubles with your license, please check this page
If your cameras weren’t found, see here
If processor load is too high, see our calculator and tips on reducing the load
Connection to Xeoma Cloud: video instruction
Installation and hidden mode
Remote access and view through browser
Other frequently asked questions
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