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Contact us: help, answers to your questions, cooperation

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Questions about licenses and activation
• Get answers to your questions fast – search our website. See our video guide “How to search for answers on Xeoma website”
• Move licenses to another equipment, find your licenses, change user data and more with this section
• Frequently asked questions about licenses and activation
Price-list in table form
End-User License Agreement (EULA)
Privacy policy
Free trial with demo licenses
• Help Xeoma – leave your feedback! Why is this important?

Frequently asked popular questions (F.A.Q.)
Your question might be already answered in the F.A.Q. section. Find answers quickly with this page.

Find answers to your questions on the forum

Email (recommended):
Have an urgent question? Send it through email! Our operators are also checking it in non-working hours.

Contact us by email:

support hereAt felenasoft hereDot com

or use this contact form

If your emails return to you with error, please try to write us to this email, too:

xeoma hereDot felenasoft hereAt gmail hereDot com

or see troubleshooting

Technical and pre-sale support is free of charge. Our operators will reply to your email within one working day. Please pay attention to the email delivery time. If we receive it at the end of the day, we will answer it the next day.
Paid support is applied only if custom development is required, in such case please contact us for a quote.


Any questions? Let’s talk!

Schedule a conference call with us through Zoom, Skype, Microsoft Teams etc. to discuss all things partnership!

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Office contacts (on weekdays):

Please note that support is available only in English language.
+44(20)3807-04-87 United Kingdom, London 0530-2200 GMT
+1(646)757-12-87 USA, New-York 12:30 am-05 pm EST(GMT-5)
+1(888)755-27-86 USA, toll-free 12:30 am-05 pm EST(GMT-5)
+420(296)399-390 Czech Republic, Prague 0630-2300 GMT+1
+45(78)73-32-86 Denmark, Copenhagen 0630-2300 GMT+1
+972(3)7621576 Israel, Tel Aviv 0730-0000 GMT+2
+7(727)312-2333 Kazakhstan, Almaty 1130-0400 GMT+6
+370(69)19-87-86 Lithuania, Kaunas 0730-0000 GMT+2
+31(970)1028-10-86 Netherlands, Amsterdam 0630-2300 GMT+1
+48(57)358-10-86 Poland, Gdansk 0630-2300 GMT+1
+7(900)348-42-71 Russia, Kaliningrad 0730-0000 GMT+2
+46(10)450-09-88 Sweden, Stockholm 0630-2300 GMT+1
+41(31)588-00-86 Switzerland, Bern 0630-2300 GMT+1
Calls only: +16467571287 – whatsapp, telegram @xeoma_surveillance, wechat
Only for calls, chats are not available
0800-1500 GMT

Work hours:

Online chat

To open chat, click here:


! Before you contact us in skype, please make sure that you’ve searched our website for answers: used the search bar in the upper right part of the website, looked through Support page, F.A.Q. section or forum.

felenasoft (USA) – cooperation and partner program, felenasoft_2 – technical issues.

We guarantee that no spam will be sent, and your contacts will never be given to third parties.

Attention! If you’re having issues with activation, please see first if this section helps.

Xeoma global official representatives

FelenaSoft is a growing international company with offices around the world. Below is a list of our global official representatives who sell Xeoma and can provide our customers with the solutions they need.



Erlenbachstraße 1-3, 89155 Erbach
+49(0)730 592 8383

Click here to contact us


Peutestrasse 51, 20539 Hamburg
+49 40 5598455-0
Click here to contact us



Båstrupvej 535, 3480 Fredensborg
+45 5182 2244

Click here to contact us


Via Livorno, 60, 10144 Torino (TO)
+39(0)111 975 0951

Click here to contact us



PO box 80152, 3508 TD Utrecht
+31 850 208 000

Click here to contact us


Unit C1 Brearley Place, Baird Road, Quedgeley Gloucester GL2 2GB
+44(0)330 016 7680

Click here to contact us



109 Festing Grove, Portsmouth, Hampshire, PO49QE
+44 2392006581

Click here to contact us



MENA area, especially United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Egypt, Iraq

Main office: 82A Andrea Avraamidi, Strovolos 2024, Nicosia Cyprus. Local offices throughout MENA.

Click here to contact GREENOLOGY


Meclis Mah. Teraziler Cad. Hayran Sok. No:4 34785 Sancaktepe / İstanbul
+90 216 528 45 00

Click here to contact us



Guzeltepe Mah. 15 Temmuz Sehitler Cd. No:12/4 Eyüpsultan/Istanbul
+90 505 036 4646

Click here to contact us


Barbaros Mah. Begonya Sok., Nida Kule No:1 Ataşehir/İstanbul
+90 545 417 8939

Click here to contact us


Southern Africa and SADC

16 Pelikaan Street, Stellenbosch, 7600

Click here to contact us


Busel 19 Haifa
+972 077-249-75-54

Click here to contact us




No.54, Ronghua St., North Dist., Taichung 404
+886 422 360 778

Click here to contact us

9 Srinakarin 38, Nong Bon, Prawet, Bangkok 10250
+662 770 9700

Click here to contact us



Unit 2/1-3 Business Drive, Narangba, QLD, 4509
+61 1300 783 222

Click here to contact us



United States, OR

2635 Perkins St NE, Salem, Oregon
+1 503 922 0540

Click here to contact us

United States, FL

18134 SW 92 Court, Palmetto Bay
+1 760-975-8000

Click here to contact us


Send us message via this form

We value and welcome your feedback about Xeoma IP camera software.
Your message will help us enhance the program and improve its efficiency in matching your goals.

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You can request free demo licenses for Xeoma here. Enter your name and your email to send the license to in the fields below, and click the ‘Get Xeoma free demo licenses to email’ button.



Hold on! Your question might be already answered. Please check if this helps:
If you’re having troubles with your license, please check this page
If your cameras weren’t found, see here
If processor load is too high, see our calculator and tips on reducing the load
Connection to Xeoma Cloud: video instruction
Installation and hidden mode
Remote access and view through browser
Other frequently asked questions

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