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Questions about licenses and activation
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Frequently asked popular questions (F.A.Q.)
Your question might be already answered in the F.A.Q. section. Find answers quickly with this page.
Forum
Find answers to your questions on the forum
Email (recommended):
Have an urgent question? Send it through email! Our operators are also checking it in non-working hours.
Contact us by email:
support hereAt felenasoft hereDot com
or use this contact form
If your emails return to you with error, please try to write us to this email, too:
xeoma hereDot felenasoft hereAt gmail hereDot com
or see troubleshooting
Technical and pre-sale support is free of charge. Our operators will reply to your email within one working day. Please pay attention to the email delivery time. If we receive it at the end of the day, we will answer it the next day.
Paid support is applied only if custom development is required, in such case please contact us for a quote.
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Office contacts:
| Please note that support is available only in English language. | ||
| +44(20)3807-04-87 | United Kingdom, London | 0530-0700, 0800-1500 and 1700-2200 GMT |
| +1(646)757-12-87 | USA, New-York | 12:30 am-2 am, 3 am-10 am and 12 pm-5 pm EST(GMT-5) |
| +1(888)755-27-86 | USA, toll-free | 12:30 am-2 am, 3 am-10 am and 12 pm-5 pm EST(GMT-5) |
| +420(296)399-390 | Czech Republic, Prague | 0630-0800, 0900-1600 and 1800-2300 GMT+1 |
| +45(78)73-32-86 | Denmark, Copenhagen | 0630-0800, 0900-1600 and 1800-2300 GMT+1 |
| +358(9)4272-7081 | Finland, Helsinki | 0730-0900, 1000-1700 and 1900-0000 GMT+2 |
| +972(3)7621576 | Israel, Tel Aviv | 0730-0900, 1030-1700 and 1900-0000 GMT+2 |
| +7(727)312-2333 | Kazakhstan, Almaty | 1130-1300, 1400-2100 and 2300-0400 GMT+6 |
| +370(69)19-87-86 | Lithuania, Kaunas | 0730-0900, 1000-1700 and 1900-0000 GMT+2 |
| +31(970)1028-10-86 | Netherlands, Amsterdam | 0630-0800, 0900-1600 and 1800-2300 GMT+1 |
| +48(57)358-10-86 | Poland, Gdansk | 0630-0800, 0900-1600 and 1800-2300 GMT+1 |
| +7(900)348-42-71 | Russia, Kaliningrad | 0730-0900, 1000-1700 and 1900-0000 GMT+2 |
| +46(10)450-09-88 | Sweden, Stockholm | 0630-0800, 0900-1600 and 1800-2300 GMT+1 |
| +41(31)588-00-86 | Switzerland, Bern | 0630-0800, 0900-1600 and 1800-2300 GMT+1 |
| Calls only: whatsapp, wechat, telegram (+16467571287) Only for calls, chats are not available |
0800-1500 GMT | |
Work hours:
Online chat
To open chat, click here:
Skype
! Before you contact us in skype, please make sure that you’ve searched our website for answers: used the search bar in the upper right part of the website, looked through Support page, F.A.Q. section or forum.
felenasoft (USA) – cooperation and partner program, felenasoft_2 – technical issues.
We guarantee that no spam will be sent, and your contacts will never be given to third parties.
Attention! If you’re having issues with activation, please see first if this section helps.
+49(0)730 592 8383
GREENOLOGY ENGINEERING LTD