Contact us: help, answers to your questions, cooperation
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Questions about licenses and activation
• Get answers to your questions fast – search our website. See our video guide “How to search for answers on Xeoma website”
• Move licenses to another equipment, find your licenses, change user data and more with this section
• Frequently asked questions about licenses and activation
• Price-list in table form
• End-User License Agreement (EULA)
• Privacy policy
• Free trial with demo licenses
• Help Xeoma – leave your feedback! Why is this important?
Frequently asked popular questions (F.A.Q.)
Your question might be already answered in the F.A.Q. section. Find answers quickly with this page.
Forum
Find answers to your questions on the forum
Email (recommended):
Have an urgent question? Send it through email! Our operators are also checking it in non-working hours.
Contact us by email:
support hereAt felenasoft hereDot com
or use this contact form
If your emails return to you with error, please try to write us to this email, too:
xeoma hereDot felenasoft hereAt gmail hereDot com
or see troubleshooting
Technical and pre-sale support is free of charge. Our operators will reply to your email within one working day. Please pay attention to the email delivery time. If we receive it at the end of the day, we will answer it the next day.
Paid support is applied only if custom development is required, in such case please contact us for a quote.
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Any questions? Let’s talk!
Schedule a conference call with us through Zoom, Skype, Microsoft Teams etc. to discuss all things partnership! Get a personalized demo, training, TeamViewer setup session, unlimited consultations and much more! |
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Office contacts (on weekdays):
| Please note that support is available only in English language. | ||
| +44(20)3807-04-87 | United Kingdom, London | 0530-2200 GMT |
| +1(646)757-12-87 | USA, New-York | 12:30 am-05 pm EST(GMT-5) |
| +1(888)755-27-86 | USA, toll-free | 12:30 am-05 pm EST(GMT-5) |
| +420(296)399-390 | Czech Republic, Prague | 0630-2300 GMT+1 |
| +45(78)73-32-86 | Denmark, Copenhagen | 0630-2300 GMT+1 |
| +972(3)7621576 | Israel, Tel Aviv | 0730-0000 GMT+2 |
| +7(727)312-2333 | Kazakhstan, Almaty | 1130-0400 GMT+6 |
| +370(69)19-87-86 | Lithuania, Kaunas | 0730-0000 GMT+2 |
| +31(970)1028-10-86 | Netherlands, Amsterdam | 0630-2300 GMT+1 |
| +48(57)358-10-86 | Poland, Gdansk | 0630-2300 GMT+1 |
| +7(900)348-42-71 | Russia, Kaliningrad | 0730-0000 GMT+2 |
| +46(10)450-09-88 | Sweden, Stockholm | 0630-2300 GMT+1 |
| +41(31)588-00-86 | Switzerland, Bern | 0630-2300 GMT+1 |
| Calls only: +16467571287 – whatsapp, telegram @xeoma_surveillance, wechat Only for calls, chats are not available |
0800-1500 GMT | |
Work hours:
Online chat
To open chat, click here:
Skype
! Before you contact us in skype, please make sure that you’ve searched our website for answers: used the search bar in the upper right part of the website, looked through Support page, F.A.Q. section or forum.
felenasoft (USA) – cooperation and partner program, felenasoft_2 – technical issues.
We guarantee that no spam will be sent, and your contacts will never be given to third parties.
Attention! If you’re having issues with activation, please see first if this section helps.
+49(0)730 592 8383
GREENOLOGY ENGINEERING LTD