Attention please! Our tech support over phone, messengers, and online chat will not be working from May 1 to May 4 (Thursday through Sunday) and from May 8 to May 11 (Thursday through Sunday), 2025 due to national holidays.

Please send us an email letter if you have a question, or see if our self-help pages help. Here’s a guide on how to look for answers on our website

We will resume working in the usual volume right after the holidays, from the 12th of May, 2025 (Monday) on.

By contacting Xeoma tech support and customer care, you agree to processing of your data in amount necessary to provide response to your inquiry. More in Terms and Conditions

Contact us: help, answers to your questions, cooperation

 
You can request bank invoice in a couple of clicks here! Just select the desired product – Bank – Buy – and enter your email to receive the invoice.

Request invoice

 

Questions about licenses and activation
• Get answers to your questions fast – search our website. See our video guide “How to search for answers on Xeoma website”
• Move licenses to another equipment, find your licenses, change user data and more with this section
• Frequently asked questions about licenses and activation
• Price-list in table form
• End-User License Agreement (EULA)
• Privacy policy
• Free trial with demo licenses
• Help Xeoma – leave your feedback! Why is this important?

Frequently asked popular questions (F.A.Q.)
Your question might be already answered in the F.A.Q. section. Find answers quickly with this page.
 

Forum
Find answers to your questions on the forum
 

Email (recommended):
Have an urgent question? Send it through email! Our operators are also checking it in non-working hours.

Contact us by email:

support hereAt felenasoft hereDot com

or use this contact form

If your emails return to you with error, please try to write us to this email, too:

xeoma hereDot felenasoft hereAt gmail hereDot com

or see troubleshooting

Technical and pre-sale support is free of charge. Our operators will reply to your email within one working day. Please pay attention to the email delivery time. If we receive it at the end of the day, we will answer it the next day.
Paid support is applied only if custom development is required, in such case please contact us for a quote.

 
 

Any questions? Let’s talk! Schedule a conference call with us through Google Meets, Zoom, Skype, Microsoft Teams etc. to discuss all things partnership! Get a personalized demo, training, TeamViewer setup session, unlimited consultations and much more!

 
 

Subscribe to Xeoma new versions notifications:   

We urge you to refrain from using emails that contain personal data, and from sending us personal data in any other way. If you still do, by submitting this form, you confirm your consent to processing of your personal data 
Ready to get new versions before all others? Subscribe to announcements about new beta versions here.
 

 

Office contacts (on weekdays):

Work hours:

Online chat

To open chat, click here:

Skype

! Before you contact us in skype, please make sure that you’ve searched our website for answers: used the search bar in the upper right part of the website, looked through Support page, F.A.Q. section or forum.

Attention! If you’re having issues with activation, please see first if this section helps.

Contact us regarding cooperation, partnership, technical issues:
Xeoma Support 1 | Xeoma Support 2 | Xeoma Support 3

(click on any of the links to send a hello note to us and start a conversation)

We guarantee that no spam will be sent, and your contacts will never be given to third parties.

Try also: KnownCalls: FelenaSoft‘s new, 100% free call blocking app for Android that rejects robocalls, telemarketing and spam calls. See more about the KnownCalls app.

About us

FelenaSoft has been developing software products since 2004. Our main goal is to create quality product for our customers. Xeoma software exists in the market for more than 10 years. Xeoma is registered in The Ministry of Digital Development, Communications and Mass Media.

Also, we provide software development services: IT-outsourcing and outstaffing. Many years of experience in using modern and flexible software development technologies, focused specialization and low flexible cost of services allow FelenaSoft to offer each client a solution to any problem with the highest quality and efficiency.

FelenaSoft is a growing international company with offices around the world. Below is a list of our global official representatives who sell Xeoma and can provide our customers with the solutions they need.

Send us message via this form

We value and welcome your feedback about Xeoma IP camera software.
Your message will help us enhance the program and improve its efficiency in matching your goals.

Have an idea of a totally new product we could make? Please let us know as well!

Hold on! Your question might be already answered. Please check if this helps:
If you’re having troubles with your license, please check this page
If your cameras weren’t found, see here
If processor load is too high, see our calculator and tips on reducing the load
Connection to Xeoma Cloud: video instruction
Installation and hidden mode
Remote access and view through browser
Other frequently asked questions

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please see these instructions.

We urge you to refrain from using emails that contain personal data, and from sending us personal data in any other way. If you still do, by submitting this form, you confirm your consent to processing of your personal data