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SUPPORT HOURS:
Main support hours:
Additional hours for emails: 20:00-20:30 UTC
Additional hours where you might get a response, too: Mon-Thu 14:00-16:00 UTC
Your contact details will never be shared with third parties or used for marketing.
Technical and pre-sales support is free of charge. Paid support applies only to custom development requests or VIP support outside of our usual scope. See the paid support program conditions
EMERGENCY PHONE LINES (English only)
For urgent technical issues, please use the phone numbers below. Phone support is available in English only.
EMERGENCY CHAT (in your language)
Live Chat
For urgent technical issues. Average response time: under 1 minute.
Available in your language: German, French, Spanish, and over 100 other languages.
Click below to start a chat:
SALES & GENERAL TECHNICAL INQUIRIES (in your language)
For any questions, please contact us through the channels listed below. Available in your language: German, French, Spanish, and over 100 other languages.
Email – primary support channel
Average response time: 60 minutes. More working hours available. Emails received late in the day will be answered the following business day.
or use this contact form
If your email bounces back, try our alternate address:
or see the email troubleshooting guide below.
Messengers.
Average response time: under 1 minute.
- WhatsApp: +16177510401
- WeChat: +16177510401
- Telegram: @xeoma_surveillance
Online contact form. Click here to open
See also: Troubleshooting guide
EMERGENCY PHONE LINES (English only)
Phone lines are for urgent issues. For general inquiries, we recommend email — our primary channel — or any of the other options listed above.
| Country / City | Local Business Hours | Phone Number |
|---|---|---|
| North America | ||
| USA, Boston | Mon-Thu: 7 AM – 11 AM EDT (UTC-4) | +1 (617) 751-04-01 +1 (617) 608-94-83 |
| USA, Birmingham, AL | 6 AM – 9 AM CDT (UTC-5) 1 PM – 2 PM CDT (UTC-5) 4 PM – 6 PM CDT (UTC-5) |
+1 (205) 974-56-88 |
| Canada, Vancouver | 11 AM – 12 PM PDT (UTC-7) 2 PM – 4 PM PDT (UTC-7) |
+1 (778) 381-33-21 |
| Mexico, Mexico city | 6:00 – 8:00 CST (UTC-6) 12:00 – 13:00 CST (UTC-6) 15:00 – 17:00 CST (UTC-6) |
+52 (551) 862-47-11 |
| South America | ||
| Argentina, Bahia Blanca | 6:00 – 11:00 ART (UTC-3) 15:00 – 16:00 ART (UTC-3) 18:00 – 20:00 ART (UTC-3) |
+54 (291) 485-3-485 |
| Europe | ||
| United Kingdom, London | 08:00 – 15:00 BST (UTC+1) | +44 (20) 4579-2320 +44 (7337) 83-60-22 +44 (7848) 48-92-29 |
| Germany, Bonn | 09:00 – 16:00 CEST (UTC+2) | +49 (1515) 290-35-08 |
| Netherlands, Amsterdam | 09:00 – 16:00 CEST (UTC+2) | +31 (970) 0654-61-61 |
| Cyprus, Paralimni | 10:00 – 17:00 EEST (UTC+3) | +357 (23) 01-00-91 |
| Middle East | ||
| Israel, Tel Aviv | 10:00 – 17:00 IDT (UTC+3) | +972 (3) 374-13-33 |
| CIS & Central Asia | ||
| Kazakhstan, Almaty | 12:00 – 18:00 (UTC+5) | +7 (727) 296-40-65 |
| Belarus, Minsk | 10:00 – 17:00 (UTC+3) | +375 (25) 649-28-62 |
| Russia, Moscow | 10:00 – 17:00 MSK (UTC+3) | +7 (495) 266-02-87 |
| Russia, Kaliningrad | 09:00 – 16:00 (UTC+2) | +7 (900) 348-42-71 |
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Any questions? Let’s talk!
Schedule a conference call with us through Google Meets, Zoom, Microsoft Teams etc. to discuss all things partnership! We offer personalized demos, onboarding sessions, remote setup assistance, unlimited consultations, and more. |
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We urge you to refrain from using emails that contain personal data, and from sending us personal data in any other way. If you still do, by submitting this form, you confirm your consent to processing of your personal data
Want early access? Subscribe to beta release announcements.
FelenaSoft has been developing software products since 2004. Our main goal is to create quality product for our customers.
We also offer custom software development services. Our depth of experience, specialized engineering focus, and competitive rates allow us to deliver high-quality solutions across a wide range of requirements.
Address: 38, Dostyk aven, Almaty 050010, Kazakhstan
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Also from FelenaSoft: KnownCalls — a free Android app that blocks robocalls, telemarketing, and spam calls automatically. Learn more about the KnownCalls app. |
FelenaSoft operates through a network of authorized representatives worldwide. The offices listed below are official Xeoma resellers and are equipped to support customers in their regions.
Europe |
|
|---|---|
| Germany
Erlenbachstrasse 1-3, 89155 Erbach
|
Germany
Maxstrasse 3, 22089 Hamburg
|
| Denmark
Bastrupvej 535, 3480 Fredensborg
|
Italy
Via Livorno, 60, 10144 Torino (TO)
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| Netherlands
PO box 80152, 3508 TD Utrecht
|
UK
Unit C1 Brearley Place, Baird Road, Quedgeley Gloucester GL2 2GB
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| UK
109 Festing Grove, Portsmouth, Hampshire, PO49QE
|
Belarus
Minsk region, Minsk area, Zaslavl city, Naberezhnaya str. 1-2, room 310
|
MENA |
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| MENA area, especially United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Egypt, Iraq
Main office: 82A Andrea Avraamidi, Strovolos 2024, Nicosia Cyprus.
|
Turkey
Meclis Mah. Teraziler Cad. Hayran Sok. No:4 34785 Sancaktepe / Istanbul
|
| Turkey
Guzeltepe Mah. 15 Temmuz Sehitler Cd. No:12/4 Eyupsultan/Istanbul
|
Turkey
Barbaros Mah. Begonya Sok., Nida Kule No:1 Atasehir/Istanbul
|
| Southern Africa and SADC
16 Pelikaan Street, Stellenbosch, 7600
|
Israel
Busel 19 Haifa
|
APAC |
|
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Kazakhstan
FelenaSoft company
|
Taiwan
No.54, Ronghua St., North Dist., Taichung 404
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Thailand
9 Srinakarin 38, Nong Bon, Prawet, Bangkok 10250
|
Australia
Unit 2/1-3 Business Drive, Narangba, QLD, 4504
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America |
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| United States, OR
2635 Perkins St NE, Salem, Oregon
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United States, FL
18134 SW 92 Court, Palmetto Bay
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We welcome all feedback, bug reports, and feature suggestions for the Xeoma IP camera software.
Your input directly influences how Xeoma develops.
Have an idea for a new product or feature? We’d love to hear it.
We urge you to refrain from using emails that contain personal data, and from sending us personal data in any other way. If you still do, by submitting this form, you confirm your consent to processing of your personal data
Before you write — your question may already be answered:
License issues — see the license troubleshooting page
Cameras not detected — see the camera discovery guide
High CPU usage — use the system requirements calculator and load reduction guide
Connecting to Xeoma Cloud — video guide
Installation and headless (no-GUI) mode
Remote access and browser-based viewing
Full FAQ
If your email bounces back with this error
SMTP error from remote mail server after end of data: host mx.felenasoft.com [111.22.33.44]: 550 5.7.1 Sorry, it is a SPAM filter. Please fix your DNS!
your mail server’s DNS records need updating. See the DNS fix guide.
Try Xeoma for free! Enter your name and your email to send the license to in the fields below, and click the ‘Get Xeoma free demo licenses to email’ button.
We urge you to refrain from using emails that contain personal data, and from sending us personal data in any other way. If you still do, by submitting this form, you confirm your consent to processing of your personal data