Our Guarantees
For more than 20 years, trust and transparency have remained the core values behind our relationships with users and business partners. Solid guarantees are the reason hundreds of companies in 70+ countries and individuals in 200+ countries rely on us.
We guarantee:
A free trial period
We don’t ask you to buy blind. You can test the full functionality of Xeoma for free on your own equipment, so you can make a well-informed decision before you buy.
Request a demo licenseFree technical support
Our partners consider our technical support one of the fastest and most knowledgeable in the video surveillance market. Unlike our competitors, we don’t rely on chatbots — you’re always helped by experienced support specialists. You can reach out to us with any question: choosing equipment, selecting licenses, troubleshooting your setup, and anything else. Technical support is free for everyone, including prospective customers, for the entire time you use Xeoma.
Contact supportSafe, virus-free software
Xeoma and the other Felenasoft products contain no viruses, trojans, miners, spyware, or any other malicious software. You can verify this yourself using VirusTotal, the most popular online scanner, or any other antivirus tool.
Scan Xeoma for virusesThe safety of your data
Xeoma does not collect or share your data with third parties — we have no access to your cameras, archives, or any other confidential information. By default, Xeoma contacts our servers from time to time to verify the licenses, but even this can be avoided: there’s an offline activation option, as well as a hardware key that lets you run the program 100% locally — we won’t even know whether you’re using Xeoma or not.
All Xeoma activation methodsContinuous product support
Xeoma is our flagship product. We’ve been developing it since 2004 and have released more than 100 official versions in that time. By continuously adopting new technologies and listening to our users, we’ve grown Xeoma from a simple webcam-viewing program into a professional, AI-powered video surveillance system. And the work continues: we regularly add new features, improve the software’s stability and reliability, and keep refining the user experience.
View Xeoma’s version historyTechnological independence
Xeoma is versatile software that runs on almost any platform. It supports all the most popular operating systems and has no special requirements for server hardware. Support for more than 430 brands of IP cameras and recorders lets you build your surveillance system on cameras you already own or on new ones — you’re never tied to a single manufacturer.
Xeoma updates are released as complete, standalone versions rather than patches applied on top of the installed program. Each version is self-contained, which gives you full control over updates: if your current version works for you, there’s no need to upgrade. With perpetual licenses, the software stays yours forever, and you can renew your update period whenever you actually need the features of newer versions.
Security systems are often kept in isolated networks with no internet access, and Xeoma supports exactly that: it depends neither on a constant connection nor on our servers. You’re the one who decides when to make changes to a running system and update on your own schedule, instead of risking an automatic update that disrupts your cameras at the worst possible moment. And if a particular version doesn’t suit you, you can roll back to a previous one at any time — every release is available on our official website.
Calculate system requirementsCompany stability
Felenasoft was founded in 2004. In our early years, we did custom software development and successfully delivered more than 30 projects in healthcare, video games, media, and security. One of our own products, WebCam Looker, was eventually rebuilt from the ground up and released in 2011 under a new name: Xeoma.
Over more than 20 years in the IT market, we’ve built partnerships around the world: today, over 1 million cameras in 70+ countries run on Xeoma. Our product has earned positive reviews from companies such as Tesla, Western Digital and others, and our network of official distributors now spans five continents.
Our team is made up of experienced developers and top specialists from other fields. Making a real difference for people is a mission we believe in. Thanks to meaningful work and fair, well-organized processes, our company has virtually no staff turnover — team members stay with us for at least five years, and the core team has remained unchanged since the company was founded.
Xeoma is available for download in Google Play, Apple App Store and Huawei AppGallery, as well as Uptpdown, Cnet, Softonic and Softpedia.
Felenasoft’s founding year is confirmed not only by our incorporation documents but also by the history of the felenasoft.com domain. All of this information is publicly available.
See our list of partnersFinancial transparency
You’re never paying into the unknown. We’ve been selling Xeoma online since 2011, and every purchase is handled by PayPal — a payment provider trusted worldwide. International bank transfers and card payments are also supported.
Felenasoft’s pricing policy has stayed consistent for many years: prices increase only once a year, on January 1, so you can plan your license purchases and budget well in advance.
Visit our buy pageWe’re grateful to every Xeoma user and to all our partners for years of trust and cooperation. If you’re just getting started with our software, we recommend visiting our “Why Xeoma” page and watching our new promo video:
Best regards,
The Felenasoft Team