← See all customer care notes

Recently added cameras flashing gray from time to time

Q: I’ve recently bought some new Dahua cameras, all of which are randomly flashing like a grey and then the image re-appears again.
This only seems to happen with these new Dahua cameras but the feed directly on the camera’s web page is fine. What could be causing this?

A: First of all, please check if your network capacity is enough for handling the new number of cameras. The gray flashing might be a symptom of insufficient network bandwidth
Next, go to the settings of the Universal Camera module in Xeoma and see the “Transport protocol type” dropdown list. If you have TCP there, try UDP, and in reverse.

Valid as of November, 2 2022