← See all customer care notes

I get “Error in decoding video on the client. To view this camera, enable decoding on the server side” error message on my iPhone (iOS).

Only 1 camera out of multiple. What is the issue?

Most probably, you get this message because it’s hard for a mobile device (iOS Client) to decode videos from 37 cameras.

Please follow the advice that you get in Xeoma: you should enable decoding on the server side. To do that, please open the Layouts menu (in Xeoma on your Server machine) – Client decoding settings – and choose “Disabled” for “Video decoding on the client side for preview” and/or for “Video decoding on the client side for archive view” options. This way decoding will be performed on the server side.

More information here.