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Your question may already be answered. Check the FAQ before reaching out.
 

Send your question by email — monitored outside working hours.

Contact us by email:

support at felenasoft dot com

or use this contact form

If your email bounces back, try our alternate address:

xeoma dot felenasoft at gmail dot com

or see the email troubleshooting guide below

Technical and pre-sales support is free. We respond within one business day. Emails received late in the day will be answered the following business day.
Paid support applies only to custom development requests or VIP support outside our usual scope. Contact us for a quote.

 
 

Any questions? Let’s talk! Schedule a conference call via Google Meet, Zoom, Microsoft Teams etc. to discuss partnership opportunities! We provide personalised demos, onboarding sessions, remote setup assistance, unlimited consultations, and more.
Schedule Demo

 
 

 

Phone support is available in English only. For support in other languages, contact us by email.
+44(20)3807-04-87	United Kingdom, London	0800-1700 BST (GMT+1)
+1(646)757-12-87	USA, New York	03:00 – 00:00 EDT (GMT-4)
+1(888)755-27-86	USA, toll-free	03:00 – 00:00 EDT (GMT-4)
+49(1515)290-35-08	Germany, Bonn	900-1800 CEST (GMT+2)
+420(296)399-390	Czech Republic, Prague	900-1800 CEST (GMT+2)
+45(78)73-32-86	Denmark, Copenhagen	900-1800 CEST (GMT+2)
+972(3)7621576	Israel, Tel Aviv	1000-1900 IDT (GMT+3)
+7(727)312-2333	Kazakhstan, Almaty	1200-2100 GMT+5
+370(69)19-87-86	Lithuania, Kaunas	1000-1900 EEST (GMT+3)
+31(970)1028-10-86	Netherlands, Amsterdam	900-1800 CEST (GMT+2)
+7(900)348-42-71	Russia, Kaliningrad	0900-1800 GMT+2
+46(10)450-09-88	Sweden, Stockholm	900-1800 CEST (GMT+2)
+41(31)588-00-86	Switzerland, Bern	900-1800 CEST (GMT+2)
Messengers:	WhatsApp: +16467571287 Telegram: @xeoma_surveillance WeChat: +16467571287 Live chat: See below	900-1500 GMT

Support Hours:

 

Click below to start a chat:

Your contact details will never be shared with third parties or used for marketing.

 

 

FelenaSoft has been developing software products since 2004. Our primary goal is to deliver high-quality products to our customers.

We also offer custom software development services. Our depth of experience, specialised engineering focus, and competitive rates enable us to deliver high-performance solutions across a wide range of requirements.

 

FelenaSoft operates through a network of authorised representatives worldwide. The offices listed below are official Xeoma resellers equipped to support customers in their respective regions.

Europe
Germany Erlenbachstrasse 1-3, 89155 Erbach +49(0)730 592 8383 Contact Us	Germany Maxstrasse 3, 22089 Hamburg +49 40 5598455-0 Contact Us
Denmark Bastrupvej 535, 3480 Fredensborg +45 5182 2244 Contact Us	Italy Via Livorno, 60, 10144 Torino (TO) +39(0)111 975 0951 Contact Us
Netherlands PO box 80152, 3508 TD Utrecht +31 850 208 000 Contact Us	UK Unit C1 Brearley Place, Baird Road, Quedgeley Gloucester GL2 2GB +44(0)330 016 7680 Contact Us
UK 109 Festing Grove, Portsmouth, Hampshire, PO49QE +44 2392006581 Contact Us	Belarus Minsk region, Minsk area, Zaslavl city, Naberezhnaya str. 1-2, room 310 +375-17-388-10-89 Contact Us
MENA
MENA region, including United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Egypt, Iraq GREENOLOGY ENGINEERING LTD Main office: 82A Andrea Avraamidi, Strovolos 2024, Nicosia Cyprus. Local offices throughout MENA. +35722730814 Contact Us	Turkey Meclis Mah. Teraziler Cad. Hayran Sok. No:4 34785 Sancaktepe / Istanbul +90 216 528 45 00 Contact Us
Turkey Guzeltepe Mah. 15 Temmuz Sehitler Cd. No:12/4 Eyupsultan/Istanbul +90 505 036 4646 Contact Us	Turkey Barbaros Mah. Begonya Sok., Nida Kule No:1 Atasehir/Istanbul +90 532 276 3135 Contact Us
Southern Africa and SADC 16 Pelikaan Street, Stellenbosch, 7600 +27(82)553-3532 Contact Us	Israel Busel 19 Haifa +972 077-249-75-54 Contact Us
APAC
Kazakhstan FelenaSoft HQ: BC KenDala, Dostyk Avenue 38, Almaty 050010 +7(727)312-2333 Contact Us	Taiwan No.54, Ronghua St., North Dist., Taichung 404 +886 422 360 778 Contact Us
Thailand 9 Srinakarin 38, Nong Bon, Prawet, Bangkok 10250 +662 770 9700 Contact Us	Australia Unit 2/1-3 Business Drive, Narangba, QLD, 4504 +61 1300 783 222 Contact Us
America
United States, OR 2635 Perkins St NE, Salem, Oregon +1 503 922 0540 Contact Us	United States, FL 18134 SW 92 Court, Palmetto Bay +1 760-975-8000 Contact Us

 

We welcome all feedback, bug reports, and feature suggestions for Xeoma IP camera software.
Your input directly shapes Xeoma's development.

Have an idea for a new product or feature? We would love to hear it.

Your question may already be answered:
License issues — see the license troubleshooting page
Cameras not detected — see the camera discovery guide
High CPU usage — use the system requirements calculator and load reduction guide
Connecting to Xeoma Cloud — video guide
Installation and headless (no-GUI) mode
Remote access and browser-based viewing
Full FAQ

If your email bounces back with this error

SMTP error from remote mail server after end of data: host mx.felenasoft.com [111.22.33.44]: 550 5.7.1 Sorry, it is a SPAM filter. Please fix your DNS!


your mail server’s DNS records need updating. See the DNS fix guide.