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SUPPORT HOURS:
Standard support hours:
Extended email support: 20:00–20:30 UTC
Additional response windows: Mon–Thu, 14:00–16:00 UTC
Your contact details are never shared with third parties or used for marketing purposes.
Technical and pre-sales support is free of charge. Paid support applies exclusively to custom development requests or VIP assistance outside our standard scope. View paid support programme terms
EMERGENCY TELEPHONE LINES (English only)
For urgent technical issues, please use the telephone numbers listed below. Telephone support is available in English only.
EMERGENCY CHAT (in your language)
Live Chat
For urgent technical issues. Average response time: under 1 minute.
Available in your language: German, French, Spanish and over 100 other languages.
Click below to start a chat:
SALES & GENERAL TECHNICAL ENQUIRIES (in your language)
For any enquiries, please contact us via the channels listed below. Available in your language: German, French, Spanish and over 100 other languages.
Email – primary support channel
Average response time: 60 minutes. Extended working hours available. Emails received late in the day will be answered the following business day.
or use this contact form
If your email bounces, please try our alternative address:
or see the email troubleshooting guide below
Instant Messaging.
Average response time: under 1 minute.
- WhatsApp: +16177510401
- WeChat: +16177510401
- Telegram: @xeoma_surveillance
Online Contact Form. Click here to open
See also: Troubleshooting Guide
EMERGENCY TELEPHONE LINES (English only)
Telephone lines are reserved for urgent issues. For general enquiries, we recommend email — our primary channel — or any of the other options listed above.
| Country / City | Local Business Hours | Telephone Number |
|---|---|---|
| North America | ||
| USA, Boston | Mon–Thu: 7 AM – 11 AM EDT (UTC-4) | +1 (617) 751-04-01 +1 (617) 608-94-83 |
| USA, Birmingham, AL | 6 AM – 9 AM CDT (UTC-5) 1 PM – 2 PM CDT (UTC-5) 4 PM – 6 PM CDT (UTC-5) |
+1 (205) 974-56-88 |
| Canada, Vancouver | 11 AM – 12 PM PDT (UTC-7) 2 PM – 4 PM PDT (UTC-7) |
+1 (778) 381-33-21 |
| Mexico, Mexico City | 6:00 – 8:00 CST (UTC-6) 12:00 – 13:00 CST (UTC-6) 15:00 – 17:00 CST (UTC-6) |
+52 (551) 862-47-11 |
| South America | ||
| Argentina, Bahía Blanca | 6:00 – 11:00 ART (UTC-3) 15:00 – 16:00 ART (UTC-3) 18:00 – 20:00 ART (UTC-3) |
+54 (291) 485-3-485 |
| Europe | ||
| United Kingdom, London | 08:00 – 15:00 BST (UTC+1) | +44 (20) 4579-2320 +44 (7337) 83-60-22 +44 (7848) 48-92-29 |
| Germany, Bonn | 09:00 – 16:00 CEST (UTC+2) | +49 (1515) 290-35-08 |
| Netherlands, Amsterdam | 09:00 – 16:00 CEST (UTC+2) | +31 (970) 0654-61-61 |
| Cyprus, Paralimni | 10:00 – 17:00 EEST (UTC+3) | +357 (23) 01-00-91 |
| Middle East | ||
| Israel, Tel Aviv | 10:00 – 17:00 IDT (UTC+3) | +972 (3) 374-13-33 |
| CIS & Central Asia | ||
| Kazakhstan, Almaty | 12:00 – 18:00 (UTC+5) | +7 (727) 296-40-65 |
| Belarus, Minsk | 10:00 – 17:00 (UTC+3) | +375 (25) 649-28-62 |
| Russia, Moscow | 10:00 – 17:00 MSK (UTC+3) | +7 (495) 266-02-87 |
| Russia, Kaliningrad | 09:00 – 16:00 (UTC+2) | +7 (900) 348-42-71 |
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Any questions? Let’s talk!
Schedule a call via Google Meet, Zoom, Microsoft Teams, etc. to discuss partnership opportunities! We offer personalised demos, onboarding sessions, remote setup assistance, unlimited consultations, and more. |
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Want early access? Subscribe to beta release announcements.
FelenaSoft has been developing software solutions since 2004. Our primary objective is to deliver premium products for our clients.
We also provide Custom Software Development services. Our extensive expertise, specialised engineering focus, and competitive rates enable us to deliver high-quality solutions across diverse requirements.
Address: 38 Dostyk Avenue, Almaty 050010, Kazakhstan
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Also from FelenaSoft: KnownCalls — a free Android app that automatically blocks robocalls, telemarketing, and spam calls. Learn more about the KnownCalls app. |
FelenaSoft operates through a network of authorised representatives worldwide. The offices listed below are official Xeoma resellers equipped to support customers in their respective regions.
Europe |
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|---|---|
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Germany
Erlenbachstrasse 1-3, 89155 Erbach
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Germany
Maxstrasse 3, 22089 Hamburg
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Denmark
Bastrupvej 535, 3480 Fredensborg
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Italy
Via Livorno, 60, 10144 Torino (TO)
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Netherlands
PO box 80152, 3508 TD Utrecht
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UK
Unit C1 Brearley Place, Baird Road, Quedgeley Gloucester GL2 2GB
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UK
109 Festing Grove, Portsmouth, Hampshire, PO49QE
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Belarus
Minsk region, Minsk area, Zaslavl city, Naberezhnaya str. 1-2, room 310
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MENA |
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MENA region, including United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Egypt, Iraq
Main office: 82A Andrea Avraamidi, Strovolos 2024, Nicosia Cyprus.
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Turkey
Meclis Mah. Teraziler Cad. Hayran Sok. No:4 34785 Sancaktepe / Istanbul
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Turkey
Guzeltepe Mah. 15 Temmuz Sehitler Cd. No:12/4 Eyupsultan/Istanbul
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Turkey
Barbaros Mah. Begonya Sok., Nida Kule No:1 Atasehir/Istanbul
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Southern Africa and SADC
16 Pelikaan Street, Stellenbosch, 7600
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Israel
Busel 19 Haifa
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APAC |
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Kazakhstan
FelenaSoft
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Taiwan
No. 54 Ronghua St., North Dist., Taichung 404
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Thailand
9 Srinakarin 38, Nong Bon, Prawet, Bangkok 10250
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Australia
Unit 2/1-3 Business Drive, Narangba, QLD, 4504
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America |
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United States, OR
2635 Perkins St NE, Salem, Oregon
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United States, FL
18134 SW 92 Court, Palmetto Bay
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We welcome all feedback, bug reports, and feature suggestions for Xeoma IP camera software.
Your input directly shapes Xeoma's development.
Have an idea for a new product or feature? We would love to hear it.
Please refrain from using emails that contain personal data or sending personal data via other methods. If you choose to do so, by submitting this form, you confirm your consent to the processing of your personal data
Your question may already be answered:
License issues — see the license troubleshooting page
Cameras not detected — see the camera discovery guide
High CPU usage — use the system requirements calculator and load reduction guide
Connecting to Xeoma Cloud — video guide
Installation and headless (no-GUI) mode
Remote access and browser-based viewing
Full FAQ
If your email bounces back with this error
SMTP error from remote mail server after end of data: host mx.felenasoft.com [111.22.33.44]: 550 5.7.1 Sorry, it is a SPAM filter. Please fix your DNS!
your mail server’s DNS records need updating. See the DNS fix guide.
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