Hospitality video surveillance: how video analytics enhances guest safety

Going on vacation, one always has great hopes to spend their time with maximum pleasure and bliss. Travelers anticipate there would be nothing to fear. In the hospitality industry, safety is the invisible foundation of guest satisfaction. While guests seek ultimate comfort and memorable experiences, hotels must silently ensure their protection through intelligent surveillance solutions. Xeoma’s video analytics transforms passive monitoring into proactive security – identifying risks before they escalate while preserving the welcoming atmosphere guests expect.

Recognize fall near the pool, spa or wet floor with hospitality smart video surveillance

Why smart video surveillance matters in hospitality

Modern hotels face a bulk of security challenges:

Unauthorized access to restricted areas
Theft in lobbies or parking lots
Medical emergencies requiring rapid response
Vandalism or disruptive behaviour
Fire and safety hazards

Traditional CCTV systems merely record incidents. Xeoma’s AI-driven modules predict, prevent, and resolve threats in real time while maintaining guest privacy. Let’s take a look on how Xeoma’s smart features can enhance effectiveness of hospitality video surveillance.

Key Xeoma’s features for hotel security

With the “Motion Detector” module hotel security will always know if there are intruders in the area. Select the detection zone, use “People recognition” function, and keep the restricted territory under control.

The “Loitering Detector” will help you find out about weird strangers in the areas of no interest to your hotel guests. Your hospitality video surveillance system won’t pass any possible offenders.

“Face recognition” is an essential tool for hindering criminals and personae non gratae from disturbing your guests’ rest. Expand your database with pictures of known offenders, and Xeoma will immediately let you know if they trespass the border of the hotel territory. You can also add VIP guests to the database to provide top hospitality service to them as soon as they appear.

Hospitality video surveillance in the lobby

With “Slip and Fall Detector” hotel video surveillance is able to notice fall incidents near the pool, spas, stairs, slippery floors and call for emergency at the very moment. Xeoma’s on guard of life and health of your visitors 24/7.

“Sound Events Detector” detects specific sounds like glass break, alarm, baby cry, screams, and gunshots. For instance, if a child is lost in a huge hotel area and can’t find their parents, the staff will know exactly where the poor kid is and be able to come to the rescue right away. The module will help recognize the danger of terrorism and take urgent measures.

A potential menace can hide in objects abandoned in lobbies, rooms, and remote hotel areas. “Detector of Abandoned Objects” will find and let you know about things left in the monitored zone for some time. Unfortunately, nowadays prevention of catastrophic situations became the inalienable part of effective hospitality video surveillance. With Xeoma smart features your guests can be sure about their safety and feel at home.

And, of course, no fire hazard can threaten the peace of your resort with Xeoma’s “Smoke Detector”. Together with fire detection sensors, this module can instantly locate the source of smoke and fire, call for fire service, and inform the staff there’s an emergency situation happening.

Xeoma has a whole array of other features which can be flexibly combined for security goals. At the same time, our software has many applications for other purposes, from monitoring the work of the hotel employees to automation of access to the territory for suppliers.

Powerful hospitality video surveillance: as simple as that

Setting up video surveillance system with Xeoma is totally fuss-free. Just download Xeoma and start to work! What is so great about Xeoma?

Xeoma supports 99% of all camera types and brands.
You can manage all your cameras from a single dashboard. Thanks to the Multi-server mode, even with a whole bunch of cameras and several servers, you can have everything under control easily.
PTZ support helps automatize and enhance efficiency of hospitality video surveillance at huge resort areas.
With Xeoma you can upscale your surveillance system without strain. Add 1000+ cameras per server depending on the license. Xeoma grows together with your business.
Your hotel territory will be safe day and night since Xeoma keeps an eye on it and records the archive 24/7. You may be sure you will not miss a thing with email/SMS/Sound alerts.
Thanks to a huge number of functions in Xeoma you can customize your video surveillance system to your needs. Check the options we offer with each license and get exactly what suits you.

In hospitality, safety isn’t about cameras – it’s about creating an environment where risks are neutralized before guests notice them. Xeoma makes it possible.

Choose Xeoma. Make hospitality video surveillance system invisible yet impactful.

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July 17, 2025