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- Frequently asked questions about licenses and activation
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Full price list (spreadsheet)
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End-User License Agreement (EULA)
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Privacy policy
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Free trial with demo licenses
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SUPPORT HOURS:
Main support hours:
Additional hours for emails: 20:00-20:30 UTC
Additional hours when you may also receive a response: Mon–Thu, 14:00–16:00 UTC
Your contact details will never be shared with third parties or used for marketing.
Technical and pre-sales support is free of charge. Paid support applies only to custom development requests or VIP support outside our standard scope. View paid support program conditions
EMERGENCY PHONE LINES (English only)
For urgent technical issues, use the phone numbers below. Phone support is available in English only.
EMERGENCY CHAT (in your language)
Live Chat
For urgent technical issues. Average response time: under 1 minute.
Available in your language: German, French, Spanish, and over 100 other languages.
Click below to start a chat:
SALES & GENERAL TECHNICAL INQUIRIES (in your language)
For any questions, contact us via the channels listed below. Available in your language: German, French, Spanish, and over 100 other languages.
Email – primary support channel
Average response time: 60 minutes. Extended hours available. Emails received late in the day will be answered the next business day.
or use this contact form
If your email bounces back, try our alternate address:
or see the email troubleshooting guide below.
Messaging Apps.
Average response time: under 1 minute.
- WhatsApp: +16177510401
- WeChat: +16177510401
- Telegram: @xeoma_surveillance
Online contact form. Click here to open
See also: Troubleshooting guide
EMERGENCY PHONE LINES (English only)
Phone lines are reserved for urgent issues. For general inquiries, we recommend email — our primary channel — or any other option listed above.
| Country / City | Local Business Hours | Phone Number |
|---|---|---|
| North America | ||
| USA, Boston | Mon-Thu: 7 AM – 11 AM EDT (UTC-4) | +1 (617) 751-04-01 +1 (617) 608-94-83 |
| USA, Birmingham, AL | 6 AM – 9 AM CDT (UTC-5) 1 PM – 2 PM CDT (UTC-5) 4 PM – 6 PM CDT (UTC-5) |
+1 (205) 974-56-88 |
| Canada, Vancouver | 11 AM – 12 PM PDT (UTC-7) 2 PM – 4 PM PDT (UTC-7) |
+1 (778) 381-33-21 |
| Mexico, Mexico City | 6:00 – 8:00 CST (UTC-6) 12:00 – 13:00 CST (UTC-6) 15:00 – 17:00 CST (UTC-6) |
+52 (551) 862-47-11 |
| South America | ||
| Argentina, Bahia Blanca | 6:00 – 11:00 ART (UTC-3) 15:00 – 16:00 ART (UTC-3) 18:00 – 20:00 ART (UTC-3) |
+54 (291) 485-3-485 |
| Europe | ||
| United Kingdom, London | 08:00 – 15:00 BST (UTC+1) | +44 (20) 4579-2320 +44 (7337) 83-60-22 +44 (7848) 48-92-29 |
| Germany, Bonn | 09:00 – 16:00 CEST (UTC+2) | +49 (1515) 290-35-08 |
| Netherlands, Amsterdam | 09:00 – 16:00 CEST (UTC+2) | +31 (970) 0654-61-61 |
| Cyprus, Paralimni | 10:00 – 17:00 EEST (UTC+3) | +357 (23) 01-00-91 |
| Middle East | ||
| Israel, Tel Aviv | 10:00 – 17:00 IDT (UTC+3) | +972 (3) 374-13-33 |
| CIS & Central Asia | ||
| Kazakhstan, Almaty | 12:00 – 18:00 (UTC+5) | +7 (727) 296-40-65 |
| Belarus, Minsk | 10:00 – 17:00 (UTC+3) | +375 (25) 649-28-62 |
| Russia, Moscow | 10:00 – 17:00 MSK (UTC+3) | +7 (495) 266-02-87 |
| Russia, Kaliningrad | 09:00 – 16:00 (UTC+2) | +7 (900) 348-42-71 |
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Any questions? Let’s talk!
Schedule a call with us via Google Meet, Zoom, Microsoft Teams, etc., to discuss partnership opportunities! We offer personalized demos, onboarding sessions, remote setup assistance, unlimited consultations, and more. |
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Please avoid using email addresses that contain personal information or transmitting personal information through other channels. If you choose to proceed, by submitting this form, you confirm your consent to the processing of your personal information
Want early access? Subscribe to beta release announcements.
FelenaSoft has been developing software products since 2004. Our primary goal is to deliver high-quality solutions to our customers.
We also offer Custom Software Development services. Our extensive experience, specialized engineering expertise, and competitive rates enable us to deliver premium solutions across a broad range of requirements.
Address: 38 Dostyk Ave., Almaty 050010, Kazakhstan
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Also from FelenaSoft: KnownCalls — a free Android app that automatically blocks robocalls, telemarketers, and spam calls. Learn more about KnownCalls. |
FelenaSoft operates through a global network of authorized representatives. The offices listed below are official Xeoma resellers equipped to support customers in their respective regions.
Europe |
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|---|---|
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Germany
Erlenbachstrasse 1-3, 89155 Erbach
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Germany
Maxstrasse 3, 22089 Hamburg
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Denmark
Bastrupvej 535, 3480 Fredensborg
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Italy
Via Livorno, 60, 10144 Torino (TO)
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Netherlands
PO box 80152, 3508 TD Utrecht
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UK
Unit C1 Brearley Place, Baird Road, Quedgeley Gloucester GL2 2GB
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UK
109 Festing Grove, Portsmouth, Hampshire, PO49QE
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Belarus
Minsk region, Minsk area, Zaslavl city, Naberezhnaya str. 1-2, room 310
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MENA |
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MENA region, including United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Egypt, Iraq
Main office: 82A Andrea Avraamidi, Strovolos 2024, Nicosia Cyprus.
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Turkey
Meclis Mah. Teraziler Cad. Hayran Sok. No:4 34785 Sancaktepe / Istanbul
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Turkey
Guzeltepe Mah. 15 Temmuz Sehitler Cd. No:12/4 Eyupsultan/Istanbul
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Turkey
Barbaros Mah. Begonya Sok., Nida Kule No:1 Atasehir/Istanbul
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Southern Africa and SADC
16 Pelikaan Street, Stellenbosch, 7600
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Israel
Busel 19 Haifa
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APAC |
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Kazakhstan
FelenaSoft
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Taiwan
No. 54, Ronghua St., North Dist., Taichung 404
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Thailand
9 Srinakarin 38, Nong Bon, Prawet, Bangkok 10250
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Australia
Unit 2/1-3 Business Drive, Narangba, QLD, 4504
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America |
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United States, OR
2635 Perkins St NE, Salem, Oregon
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United States, FL
18134 SW 92 Court, Palmetto Bay
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We welcome all feedback, bug reports, and feature requests for Xeoma IP camera software.
Your input directly drives Xeoma development.
Have an idea for a new product or feature? We would love to hear it.
Please avoid using emails or other methods that transmit personal data. By submitting this form, you consent to the processing of your personal data
Before writing—your question may already be answered:
License issues — see the license troubleshooting page
Cameras not detected — see the camera discovery guide
High CPU usage — use the system requirements calculator and load reduction guide
Connecting to Xeoma Cloud — video guide
Installation and headless (no-GUI) mode
Remote access and browser-based viewing
Full FAQ
If your email bounces back with this error
SMTP error from remote mail server after end of data: host mx.felenasoft.com [111.22.33.44]: 550 5.7.1 Sorry, it is a SPAM filter. Please fix your DNS!
your mail server’s DNS records need updating. See the DNS fix guide.
Try Xeoma for free! Enter your name and the email address for license delivery in the fields below, then click the ‘Email Free Xeoma Demo Licenses’ button.
Please avoid using email addresses containing personal data or submitting personal information through other means. If you proceed, by submitting this form, you confirm your consent to the processing of your personal data