Responses to user support requests. Weekly overview. Part 11.
Q: where can I find the settings for PTZ speed in the actual version of xeoma?
We have several HikVision cameras, where PTZ is almost useless, because the speed is way too slow to follow a person.
A: There are two ways you can set up PTZ speed:
-“PTZ tracking” module – Horizontal move speed/Vertical move speed, if you want to track a moving object automatically;
-settings of the PTZ presets in the PTZ camera control menu. See more details here https://felenasoft.com/xeoma/en/articles/ptz_tour/
Q: You know there are IP cameras that recognize human. They generate an alarm when they see a human. I think this alarm information is transmitted via ONVIF, etc.
How can I use this type of camera with Xeoma? Our customer wants it to record when it sees a person, but they want the camera to do the human recognition.
A: There is a module in Xeoma called Camera-Embedded Detector, it’s for this exactly – to use triggering on the camera’s side.
Q: Would a sound event recorded with such a remote IP microphone trigger a colored entry in the main timeline?
A: If by a sound event you mean simple recording sound to archive, there are two options:
1) If there is a video stream, the sound stream will be added to it. Video footage with sound will be recorded to the archive, and the sound events won’t be highlighted in the timeline.
2) If there is no video stream, the sound will be recorded directly to the archive. The event’s won’t be highlighted as well.
If you’d like to see the sound events on the timeline, you should use one of the following modules:
1) Sound Detector – triggers when the sound volume exceeds a certain level
2) Sound Events Detector – triggers when Xeoma’s AI find a certain sound event in the sound stream (gunshot, broken glass, scream, etc.)
To make this work, put one of this modules between the source of the sound stream (either “Universal Camera” or “Microphone”) and the “Preview and archive” module. This way the archive will be recorded only by sound events, so everything you’ll see on the timeline will be sound events.
Q: Sometimes it is not immediately clear where and when the frames with motion are in a green-marked area. Sometimes motion starts or ends even before or after the green marked position
(even continous recording is enabled)
Stopping and resuming playback seems to work within the green segments, but not outside of them, when using “Search by motion mode.”
Is there a way to enable stop and resume playback outside the green segments, while still in “Search by motion mode,” without exiting this mode? If so, how?
A: When you perform the search by motion, you will get a special icon next to the right end of the time scale that looks like a white “Play” button with two green vertical lines. This icon allows to switch between two modes:
If the icon looks like that, it means that when the segment with motion ends, Xeoma will start playing the next blue segment.
Q: I have a client who just purchased Starlink. Unfortunately, the Starlink representative gave him bad information. Apparently, Startlink residential service uses carrier grade network address translation (CGNAT) which makes P2P connection very difficult. Most of the time, we can connect on the first try about 50% of the time. The other 50% of the time, we usually have to wait up to 5 minutes for it to connect. Now, however, it won’t connect at all. We know the server is up because we are getting vehicle alerts from Mobile Notifications, but we can’t connect to the server at all.
А: Unfortunately, if P2P is blocked on the internet provider’s side, we can’t do anything to fix that. However, there is a reliable alternative – the Repeater service.
August 1, 2025