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Why there is no image from camera in Xeoma

Advice from video surveillance system Xeoma Read also: an extended guide ‘My IP camera is not found by Xeoma, what should I do?’

For questions about cameras in Xeoma Cloud, please see this page

Sometimes a camera is found in Xeoma, and when you open the settings for the camera you have the stream in the upper right corner. It does identify the stream correctly regarding resolution and FPS and such. But in that corner is the only place where it presents the stream.

Please check if the Universal camera module is connected to any destination modules. Otherwise it will take the picture from the camera but does not show it on screen. To get the picture on screen – connect Universal camera (directly or indirectly) to Preview and Archive module.


Another possible reason for displaying issues might be having a big gap between the client’s version and the server’s version. We do not recommend to connect that way, as it can cause compatibility issues. Please download a matching version for the client here: https://felenasoft.com/xeoma/en/changes/


For HikVision/Dahua cameras:

If your cameras is “found” in Xeoma but there keeps appearing a prompt asking for credential and then you see a ‘Waiting for image’ inscription over a grey box instead of the camera’s actual video stream, you can try the following:

1) Check the camera administration web page if there is a setting that blocks the camera after a number of times that an incorrect login/password is entered. If there is, disable it temporarily and try to add the camera into Xeoma once more with ‘+’ –> Search by IP/password

2) Check the camera administration web page if you can create ONVIF users for the camera (not to be mixed with regular camera users). If there is one such opportunity, make an ONVIF user and try to search for the camera with its credentials.

Here’s how such page usually looks:


Please feel free to contact us if you need assistance regarding Xeoma!