By contacting Xeoma tech support and customer care, you agree to processing of your data in amount necessary to provide response to your inquiry. More in Terms and Conditions

Attention please! Due to New Year holidays our tech support over phone, online chat or messengers will not be working from December 29, 2024 to January 8, 2025. During this time, please send us an email if you have a question, or see if our self-help pages help instead. Here’s a guide on how to look for answers on our website

Technical support will resume working in the usual volume right after the holidays, from the 9th of January, 2025 (Thursday) on.

Contact us: help, answers to your questions, cooperation

 
You can request bank invoice in a couple of clicks here! Just select the desired product – Bank – Buy – and enter your email to receive the invoice.

Request invoice

 

Questions about licenses and activation
• Get answers to your questions fast – search our website. See our video guide “How to search for answers on Xeoma website”
• Move licenses to another equipment, find your licenses, change user data and more with this section
• Frequently asked questions about licenses and activation
Price-list in table form
End-User License Agreement (EULA)
Privacy policy
Free trial with demo licenses
• Help Xeoma – leave your feedback! Why is this important?

Frequently asked popular questions (F.A.Q.)
Your question might be already answered in the F.A.Q. section. Find answers quickly with this page.
 

Forum
Find answers to your questions on the forum
 

Email (recommended):
Have an urgent question? Send it through email! Our operators are also checking it in non-working hours.

Contact us by email:

support hereAt felenasoft hereDot com

or use this contact form

If your emails return to you with error, please try to write us to this email, too:

xeoma hereDot felenasoft hereAt gmail hereDot com

or see troubleshooting

Technical and pre-sale support is free of charge. Our operators will reply to your email within one working day. Please pay attention to the email delivery time. If we receive it at the end of the day, we will answer it the next day.
Paid support is applied only if custom development is required, in such case please contact us for a quote.

 
 

Any questions? Let’s talk!

Schedule a conference call with us through Google Meets, Zoom, Skype, Microsoft Teams etc. to discuss all things partnership!

Get a personalized demo, training, TeamViewer setup session, unlimited consultations and much more!

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Office contacts (on weekdays):

Please note that calls are only processed in the English language.
Email us to support in your language
+44(20)3807-04-87 United Kingdom, London 0700-1600 BST (GMT+1)
+1(646)757-12-87 USA, New-York 02:00am – 11:00am DST(GMT-4)
+1(888)755-27-86 USA, toll-free 02:00am – 11:00am DST(GMT-4)
+49(1515)290-35-08 Germany, Bonn 900-1700 CEST (GMT+2)
+420(296)399-390 Czech Republic, Prague 800-1700 CEST (GMT+2)
+45(78)73-32-86 Denmark, Copenhagen 0800-1700 CEST (GMT+2)
+972(3)7621576 Israel, Tel Aviv 900-1800 IDT (GMT+3)
+7(727)312-2333 Kazakhstan, Almaty 1100-2000 GMT+5
+370(69)19-87-86 Lithuania, Kaunas 900-1800 EEST (GMT+3)
+31(970)1028-10-86 Netherlands, Amsterdam 800-1700 CEST (GMT+2)
+48(57)358-10-86 Poland, Gdansk 800-1700 CEST (GMT+2)
+7(900)348-42-71 Russia, Kaliningrad 0800-1700 GMT+2
+46(10)450-09-88 Sweden, Stockholm 800-1700 CEST (GMT+2)
+41(31)588-00-86 Switzerland, Bern 800-1700 CEST (GMT+2)
Calls only: +16467571287 whatsapp, telegram @xeoma_surveillance, wechat
Only for calls, chats are not available
600-1500 GMT

Work hours:

Online chat

To open chat, click here:

Skype

! Before you contact us in skype, please make sure that you’ve searched our website for answers: used the search bar in the upper right part of the website, looked through Support page, F.A.Q. section or forum.

Attention! If you’re having issues with activation, please see first if this section helps.

Contact us regarding cooperation, partnership, technical issues:
Xeoma Support 1 | Xeoma Support 2 | Xeoma Support 3

(click on any of the links to send a hello note to us and start a conversation)

We guarantee that no spam will be sent, and your contacts will never be given to third parties.

 

Tip from Xeoma video surveillance software Try also: KnownCalls: FelenaSoft‘s new, 100% free call blocking app for Android that rejects robocalls, telemarketing and spam calls. See more about the KnownCalls app.

 

Xeoma global official representatives

FelenaSoft is a growing international company with offices around the world. Below is a list of our global official representatives who sell Xeoma and can provide our customers with the solutions they need.

Europe

Germany

Erlenbachstraße 1-3, 89155 Erbach

Contact Felenasoft company - Xeoma software developer

+49(0)730 592 8383

Click here to contact us

Germany

Peutestrasse 51, 20539 Hamburg

Contact Felenasoft company - Xeoma software developer

+49 40 5598455-0

Click here to contact us

 

Denmark

Båstrupvej 535, 3480 Fredensborg

Contact Felenasoft company - Xeoma software developer

+45 5182 2244

Click here to contact us

Italy

Via Livorno, 60, 10144 Torino (TO)

Contact Felenasoft company - Xeoma software developer

+39(0)111 975 0951

Click here to contact us

 

Netherlands

PO box 80152, 3508 TD Utrecht

Contact Felenasoft company - Xeoma software developer

+31 850 208 000

Click here to contact us

UK

Unit C1 Brearley Place, Baird Road, Quedgeley Gloucester GL2 2GB

Contact Felenasoft company - Xeoma software developer

+44(0)330 016 7680

Click here to contact us

 

UK

109 Festing Grove, Portsmouth, Hampshire, PO49QE

Contact Felenasoft company - Xeoma software developer

+44 2392006581

Click here to contact us

 

MENA

MENA area, especially United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Egypt, Iraq

Contact Felenasoft company - Xeoma software developer

GREENOLOGY ENGINEERING LTD
Main office: 82A Andrea Avraamidi, Strovolos 2024, Nicosia Cyprus. Local offices throughout MENA.

Contact Felenasoft company - Xeoma software developer

+35722730814

Click here to contact GREENOLOGY

Turkey

Meclis Mah. Teraziler Cad. Hayran Sok. No:4 34785 Sancaktepe / İstanbul

Contact Felenasoft company - Xeoma software developer

+90 216 528 45 00

Click here to contact us

 

Turkey

Guzeltepe Mah. 15 Temmuz Sehitler Cd. No:12/4 Eyüpsultan/Istanbul

Contact Felenasoft company - Xeoma software developer

+90 505 036 4646

Click here to contact us

Turkey

Barbaros Mah. Begonya Sok., Nida Kule No:1 Ataşehir/İstanbul

Contact Felenasoft company - Xeoma software developer

+90 545 417 8939

Click here to contact us

 

Southern Africa and SADC

16 Pelikaan Street, Stellenbosch, 7600

Contact Felenasoft company - Xeoma software developer

+27(82)553-3532

Click here to contact us

Israel

Busel 19 Haifa

Contact Felenasoft company - Xeoma software developer

+972 077-249-75-54

Click here to contact us

 

APAC

Taiwan

No.54, Ronghua St., North Dist., Taichung 404

Contact Felenasoft company - Xeoma software developer

+886 422 360 778

Click here to contact us

Thailand

9 Srinakarin 38, Nong Bon, Prawet, Bangkok 10250

Contact Felenasoft company - Xeoma software developer

+662 770 9700

Click here to contact us

 

Australia

Unit 2/1-3 Business Drive, Narangba, QLD, 4509

Contact Felenasoft company - Xeoma software developer

+61 1300 783 222

Click here to contact us

 

America

United States, OR

2635 Perkins St NE, Salem, Oregon

Contact Felenasoft company - Xeoma software developer

+1 503 922 0540

Click here to contact us

United States, FL

18134 SW 92 Court, Palmetto Bay

Contact Felenasoft company - Xeoma software developer

+1 760-975-8000

Click here to contact us

 

Send us message via this form

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Your message will help us enhance the program and improve its efficiency in matching your goals.

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We urge you to refrain from using emails that contain personal data, and from sending us personal data in any other way. If you still do, by submitting this form, you confirm your consent to processing of your personal data
 

 

FREE TRIAL OF XEOMA

You can request free demo licenses for Xeoma here. Enter your name and your email to send the license to in the fields below, and click the ‘Get Xeoma free demo licenses to email’ button.




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Hold on! Your question might be already answered. Please check if this helps:
If you’re having troubles with your license, please check this page
If your cameras weren’t found, see here
If processor load is too high, see our calculator and tips on reducing the load
Connection to Xeoma Cloud: video instruction
Installation and hidden mode
Remote access and view through browser
Other frequently asked questions


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