Activation of license renewal to continue getting software updates in Xeoma system security software
Depending on what license for Xeoma system security you buy, you might get a 1 or 3 years period of free software updates for free. What does this mean? Xeoma system security software is being actively developed. New features, sometimes even unique ones, are being added every day. Every once in a while we release new versions of Xeoma with improvements and new features. When a new version is released, you get a message in the program about the possibility to get software updates for your Xeoma. Within that 1 year/3 years of free updates period you get with your license you can update your Xeoma system security software to the newest version available.
But what should you do, when the free software updates period is over yet you still want to get the newest features and improvements? We suggest you to purchase license renewal for your licenses with up to 60% discount and enjoy another year of free new, interesting and useful versions, or purchase a 3-Years License Renewal Pack with up to 85% discount and forget about software updates issues for 3 years!
You should purchase renewal licenses to the number of licenses and cameras that are currently being used in Xeoma.
For example, you have 1 license for 32 cameras that was bought in July 2020 and a license for 16 cameras that was bought 6 months later in January.
| License | Date of purchase | Free updates till |
| 32 cameras | 07.2019 | 07.2020 |
| 16 cameras | 01.2020 | 01.2021 |
This way free updates period will expire in July 2020 for the first license and then in January 2021 for the other license.
If you try to update the video surveillance software after July 2020, i.e. after the expiration of the free updates for the 32 cameras license you will receive a message about the expiration of the free updates. There will be a choice to either a) get a new version but give up your license, b) stay with your current version, i.e. give up the idea of upgrading the software, or c) purchase a renewal – then you will get a new version of Xeoma and keep your license.
In case when both licenses are activated on 1 server (for example, 45 cameras out of 48 are being used), then you will not be able to update Xeoma to the latest versions in July 2020, so as not to lose the license for 32 cameras.
To avoid such a situation we recommend you purchase and activate an extension for the license for 32 cameras in July or in advance. The normal renewal will extend your updates for another year (i.e. until July 2021) and the 85% off package will extend your updates for 3 years (until July 2023):
| License | Date of purchase | Free updates till | Expiration date of updates with 1 year extension | Expiration date of updates with 3 year extension |
| 32 cameras | 07.2019 | 07.2020 | 07.2021 | 07.2023 |
When the free updates for the second license expire, you can purchase an renewal for it as well, or stay with the current version of Xeoma.
| License | Date of purchase | Free updates till | Expiration date of updates with 1 year extension | Expiration date of updates with 3 year extension |
| 16 cameras | 01.2020 | 01.2021 | 01.2022 | 01.2024 |
The new update period will be activated from the moment the update period included in the license expires, so you can purchase and activate the renewal in advance.
If you purchased and activated the renewal not immediately, but some time after the free renewal time included in the license expires (for example, in a year), the renewal countdown will start from the current moment – the moment of activation. There is no need to “compensate” for the missed period.
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There is also an option of a one-time program update using the “No Updates” option of Renewals. This option is suitable for those who want to get only one version of Xeoma and are not interested in getting new versions of Xeoma for a year or several years. Read more below |
For example, if you add a renewal for 1 source, only 1 source will be “prolonged”, not all of them in the license. If you purchase a renewal for more cameras than in the license, the “extra” cameras will not be available – you will still not be able to use more cameras than in the Xeoma license. In order to extend your video surveillance system and add more cameras to your existing ones, you need to purchase a regular Xeoma license for the required number of “extra” cameras.
The following Renewal options are available for Xeoma Standard, Xeoma Pro licenses:
1) Renewal of updates for 1 year. Up to 65% discount from the price of a new full Standard/Pro license for the same number of cameras. Allows you to receive new versions of Xeoma for 1 year from the date of Renewal purchase (only for the original license to which you applied the Renewal, see above). To purchase, select the “1 year” option under Free Updates Period on the purchase page.
2) Renewal of updates for 3 years. Up to 85% off the price of a new full Standard/Pro license for the same number of cameras. Allows you to receive new versions of Xeoma for 3 years from the date of Renewal purchase (only for the original license to which you applied the Renewal, see above). To purchase, select the “3 years” option under Free Updates Period on the purchase page.
3) One-time renewal. A discount of up to 72% off the price of a new Standard/Pro license for the same number of cameras. Gives the opportunity to get the version of Xeoma already released at the time of purchase of such Renewal, or other previously released versions, but without the ability to get new versions of the program that will be released after the purchase of such Renewal. The update option becomes available only for the original license to which you applied the Renewal – see above. To purchase, select the “No” option under Free Updates Period on the purchase page.
The following Renewal options are available for the Additional Modules:
Renewal of updates for 1 year. Discount up to 65% off the price of a new full license of the respective Additional Module for the same number of cameras/persons. Extends the ability to receive new versions of Xeoma for 1 year from the moment of purchasing the Renewal (also requires Renewal for Xeoma Standard/Xeoma Pro base license, if it has also expired and does not allow to receive updates, see above). Please contact us for purchase.
For Xeoma Starter, Xeoma Lite licenses:
Renewals are not available. If you need to use a new version of Xeoma that your Xeoma Starter or Xeoma Lite license does not support, it is recommended to purchase a new Xeoma Starter or Xeoma Lite license.
Revewal activation
When purchasing a Xeoma video surveillance software renewal, you will receive a serial number for activation. Launch the latest available version of the program and activate it using your old key (your standard license with expired free updates period).
If you already have the activated version, you can skip to the next step.
After you receive the message, Xeoma system security software is successfully activated:
Please go to the Main Menu and check for the available software updates in Main menu -> Information -> Check for updates.
Xeoma system security software will show you the error message and warn you that it will start in the trial mode.
Choose the “Activate” option and enter the license renewal serial number.
Now you can use one more year of updates for your Xeoma (or three years if yours was a 3-Year License Renewal).
You can also paste both your Xeoma original license and license renewal serial number into the activation field separated by a semicolon.
Activate updates via Windows command line:
Also via Linux console desk (please put your serial numbers in ‘ ’) :
Activation of one renewal for several expired licenses
If you have several expired Xeoma licenses and one renewal for them all and you need to activate them anew (for example, after move of the surveillance system to another machine), you will need to activate all license serials and a renewal in one go or each expired license with the renewal or in pairs based on the principle “Expired license1 + Renewal, then Expired license2 + The Same Renewal”.
Example: suppose you have expired Xeoma license #1 and its serial number is LICENSESERIALNUMBER1, and then you have an expired Xeoma license #2 with the serial number LICENSESERIALNUMBER2, and a renewal that prolongs them both – RENEWALSERIALNUMBER. To activate them, you need to activate them all in one go like
LICENSESERIALNUMBER1,LICENSESERIALNUMBER2,RENEWALSERIALNUMBER
or in pairs like
LICENSESERIALNUMBER1,RENEWALSERIALNUMBER
and then
LICENSESERIALNUMBER2,RENEWALSERIALNUMBER