PTZ troubleshooting

If you’re experiencing an issue with getting the PTZ controls work for your PTZ camera in Xeoma, here’s a couple of things to check:

1) Does PTZ work in browser for this camera?
In rare cases, camera specification might say that the camera has PTZ possibilities, yet in reality it doesn’t.

2) Enable ONVIF.
If the camera supports ONVIF, please make sure that it is enabled in the camera settings, and re-scan (see pt.3 and 4).

3) Try different preview URLs to check if one of them provides PTZ.
PTZ controls set is tied to the URL used for preview. Choosing another camera stream URL for preview might actually help Xeoma find more PTZ options. Try selecting another URL in the dropdown list of Xeoma’s Universal Camera settings. Press “Test” in PTZ section after you choose another URL.

4) Re-scan with the “Simple search for local cameras”.
Re-scanning with the “Simple search for local cameras” via “+” menu (please use ONVIF port if it’s available) sometimes helps. Basically, it’s another way to the #3. See if Xeoma finds another option for your camera and if PTZ for it works.

If camera supports standard PTZ streaming, then all should be working fine.
However, for some cameras special actions are required. For example, for Hikvision DS-2DE3304W-DE enable “Hikvision-CGI” and set the authentication to “digest/basic”. Enabling ONVIF and creating an ONVIF user with your camera’s user/password credentials might be also required.

If it doesn’t help you resolve the issues with PTZ of your camera or cameras, please contact us – we will be happy to help!

March, 6 2018

Read also:
ONVIF in video surveillance program Xeoma
PTZ control and zoom in Xeoma