Responses to user support requests. Weekly overview. Part 23.
Q: When validation period of demo license will start ? when first time we install demo license? or it already started when you created them?
What will happen at the end of 1 year perpetual license,will customer use license without support or it will stop ?
A: 1. The validation period of a demo license starts from the moment it is created.
2. What happens after one year is the end of free updates period, that means that you can continue to use your license and get our tech support, however, you will not be able to update Xeoma’s version. Simply put, the renewal expiration doesn’t affect your usage of the program.
Q: We are having a problem installing the Xeoma app on Windows 11 computers. I have downloaded the .exe file from the felenasoft.com website. But when attempting to install it, it only opens from the .exe file rather than installing. I have tried running as administrator to no avail. Do you have any suggestions to remedy this?
A: That’s exactly how it’s supposed to behave and for what the .exe file is aimed at. Simply put, you don’t need the install Xeoma to use it – the .exe file is enough. Installing is Xeoma is needed only if you want the program to start automatically when your PC starts. More details on this here (https://felenasoft.com/xeoma/en/description/#installation).
Q: I just bought 2 expensive cameras, and would love to buy the Xeoma camera software.
But I can’t seem to get my USB anker powerconf c200 camera to pickup with inthe trial version of Xeoma. the camera works fine in OBS software.
Please I need help, really want to buy Xeoma camera software, but need help getting the camera to work in it. Xeoma does show the live camera feed of my laptop webcam.
A: What’s your OS? If Windows or Linux OSes, is your surveillance camera in use right now?
Windows has restriction that USB cameras cannot be used by several applications simultaneously. Please turn off other applications that may be using your cam’s video stream to check it. If it is the case, you may want to consider using any video stream splitting utility (like SplitCam, ManyCam or similar) for all applications to be able to share the cam’s stream.
Sometimes USB controllers are physically not capable of receiving image from several USB cams simultaneously. In this case you will need to plug each camera to separate controllers or use a controller that doesn’t have these issues. Using USB 3.0 or lowering down image resolution and image refresh rate in Xeoma until the USB capacity is enough to transmit image can also help.
If neither of the abovementioned helps, please tell us if you see any message when trying to connect your cameras? When adding, you click on ‘+’, then ‘Simple search for local cameras’, right?
Q: Sorry impossible to activate it thank you (Xeoma lite, 2 cameras, -3 years ago, perpetual license)
A: As you may notice, your license name is ” Xeoma Lite, 2 cameras, -3 years ago, perpetual license” and you purchased it on October 18th, 2025. So, you can use any version released before October 18th, 2022. You can find any Xeoma version on this page (https://felenasoft.com/xeoma/en/changes/). Specifically in your case, the last suitable version is 22.8.16, and you can download it here.
What to do now?
Q: I have a client who has multiple remote offices in different locations, each with IP CCTV systems from different brands. He needs to be able to monitor two variables at his central location using software: 1. That the camera is on. 2. That the cameras are sending video to the NVR. And if any of these fail, an alert should appear on the monitor’s central location (NOC). Does your software do this?
A: Yes, Xeoma software can handle your client’s monitoring needs for cameras across multiple locations and brands. Using a central Xeoma server with the “Problems Detector” module, you can monitor camera connectivity and video stream integrity and receive alerts at a central location.
How to set up Xeoma for centralized monitoring
Step 1: Install Xeoma at each remote office
At each remote location, you will need a server running Xeoma. This server will connect to and manage all local cameras, regardless of the brand, via ONVIF or RTSP streams. All ways for adding cameras are described here.
Step 2: Configure the Problems detector
For each camera in every office, set up a “Problems Detector” module in its processing chain. This module can be configured to watch for the following:
Camera is on: The problems detector can detect a complete disconnection from the camera or a camera timeout, indicating it’s offline – see the No image from camera checkbox
Camera is sending video: The module also checks for an Absence of camera video stream, meaning it can alert you if the video feed stops, even if the camera itself is still online.
Step 3: Set up notifications
Attach a notification module to the Problems detector for each camera. You can configure Xeoma to send alerts in various ways, for instance:
On-screen notifications: A pop-up window can appear at the central NOC to immediately alert operators.
Email alerts: You can configure email notifications to be sent to NOC staff.
Telegram bot notifications: Xeoma supports notifications via Telegram for a more direct, persistent alert.
Step 4: Centralize monitoring at the NOC
To create a central monitoring hub, use Xeoma’s multi-server functionality. The Multi-server mode is a kind of Xeoma’s client-server connection, where a single Client part is used to connect to several Server parts of Xeoma.
You can find a detailed and illustrative instruction here.
October 24, 2025