Privacy policy for Xeoma webcam software

PRIVACY POLICY FOR XEOMA SOFTWARE BY FELENASOFT LTD

This privacy policy for personal information (“Policy”) is applicable to all the User’s personal data that Felenasoft Ltd. (“The Company” or “Felenasoft Company”) can get when Xeoma software (“Xeoma”) or the Company’s website (“Company’s website”) are used.

By using Xeoma, you give your unconditional consent to this Policy and the terms of processing your personal information specified therein. If you do not agree to the terms of the Policy, you may not use or install the software product. By installing and (continuously) using Xeoma, you agree to be bound by the terms of this Policy.

1. Disclosure to third parties

Felenasoft Company asks its users, clients and partners to refrain from sharing their personal data with it. However, if a user, a client or a partner willingly shares his or her personal data with the Company, the Company does not reveal this data to third parties unless the data’s owner gives his or her consent or unless it is required in accordance with legal regulations. The Company is not responsible for the actions of mobile or Internet operators, as well as manufacturers of mail services (including, but not limited to, Gmail, Thunderbird and others), app stores (including, but not limited to, Google Play Market, AppStore and others), messenger applications (including, but not limited to, Skype, Telegram, WhatsApp, Jivochat online chat and others) and other services, programs and means of communication, which may receive the user’s personal information not from the Company, but during the process itself of the user sharing their personal data with the Company.

2. Collection and use of personal information

2.1. Once a month, Xeoma may send information that is not considered private to its server: its version, installation date, OS version, type of edition, memory error address and Xeoma cookie information. The goal of such a process is to count active users of various versions of Xeoma and improve customer service as a result.
2.2. Xeoma does not resend and the Company or any third parties do not have access to any personal or private information that Xeoma works with on the User’s device, including but not limited to audio, photo and video data (including those for cameras), archive footage, settings, passwords, addresses and access details as well as the number of cameras, email addresses or passwords, remote access details, any data Xeoma processes, any data the User has on his or her computer, etc. The Company or Xeoma do not carry out covert audio, photo or video surveillance on users.
2.3. In case of enabling remote access to the server part, use of the Repeater service or the Web server module or any other modules that work with external resources (for example, email sending), the data can only be accessed by the User with the specified password that should be strong enough to withstand hacking attempts, and by the aforementioned external resources (for example, if email sending is set to send video or photos from cameras, the resource would be the corresponding provider of the email account) according to the User’s actual settings.
2.4. In cases when the Company receives any message from the feedback form in Xeoma software, the User guarantees to refrain from sharing any data that can be considered personal. Felenasoft Company shall not be liable for any instances of receiving the User’s personal data without the Company’s consent. The Company does not use or share received personal data with third parties. However, if a user, a client or a partner willingly shares his or her personal data with the Company, therewith they express consent to the processing of personal data, as is specified in Clause 6 of this Policy.
2.5. Additional terms for Xeoma Cloud service:
2.5.1. The Company considers information about the use of the Software or the Company’s Website, as well as the content of video streaming sessions and video recordings, to be confidential information that is not subject to disclosure. The Company does not monitor user video streams and video recordings and does not transfer information about the user, video content, and stored data to third parties, except in cases where it is necessary to comply with or prevent violations of current legislation or the legal rights and interests of third parties. Access to servers and the information on them is available to our system administrators of the Xeoma Cloud group.
2.5.2. The User agrees that they are responsible for maintaining the confidentiality of passwords associated with any account used to access the Software or the Company’s Website. Therefore, the User agrees that they are solely responsible to the Company for all actions taken using their personal account.
2.6. Personal data obtained during the purchase of licenses and its processing are described in clause 5 of this Privacy Policy.
2.7. Personal data that might be sent by applicants for vacant positions at the Company and its processing are described in clause 7 of this Privacy Policy.

3. Protection of personal information

Felenasoft Company takes all administrative and technical measures to safeguard users’ personal information against loss, theft, and misuse, or unauthorized access, disclosure, and destruction.

4. Subscription to Xeoma newsletter

In case the User has subscribed to Xeoma newsletter on the Company’s website on his/her own and confirmed the subscription to the email address by following the link in the confirmation email, no data is given to third parties, and the address is only used for the Xeoma news sendout according to the specified interval. No third-party advertisements will ever be sent. The User is free to unsubscribe at any moment in just one click via the link given in each letter, no additional actions required.

5. Personal data received during license purchase

5.1. Felenasoft Company is bound to not disclose the User’s personal information received during a license purchase, or not give it to third parties.
5.2. In case the user selects to purchase a Xeoma license as a hardware key which by its nature requires physical shipping with courier delivery, the user has the right to specify the organization’s data or choose delivery on demand instead of providing personal data. If nevertheless the user selects to specify their personal data, the Company is not responsible for the actions of the third-party courier service (EMS) and the processing of the user’s personal data on the courier service side.

6. Consent to the processing of personal data

6.1. Felenasoft Company asks users to refrain from sharing their personal data with it. By leaving his or her data on the Company’s website (via forms of license requests, feedback, newsletter subscription and others) or through the feedback form in Xeoma, the User accedes to this Agreement and:
* guarantees that he or she does not violate any rules, terms and policies pertaining to the law of the User’s country or legal rights and interests of third parties;
* confirms that he or she has carefully read the Policy in full, and that he or she understands the Policy clearly;
* expresses consent to the Company’s processing of the personal data provided by the User in accordance with the Policy unconditionally and completely.

The User gives his or her consent to such methods of processing his or her personal data, both with and without any automation means, as gathering, recording, systematization, accumulation, storage, correction (updates or modification), extraction, use, anonymization, blocking, deletion and destruction of data. The User also confirms that he or she gives the consent willingly and acts out of his or her own will and interest.

The processing of personal data is conducted to achieve the goals listed in clauses 6.2., 6.3., 6.4., 6.5.

6.2. Consent to the processing of personal data to receive the Company’s newsletters
By sharing his or her personal data on the Company’s website via the newsletter subscription form, the User gives his or her consent to the processing of the following personal data:

* the User’s email address;
* the User’s actual name or company name, or alias.
In cases when the personal data of third parties is shared, the User confirms that the data was collected with the consent of third parties involved.

The processing of personal data is carried out to ensure that the User is notified of the news, promotions and other notifications about Xeoma and/or the Company.

6.3. Consent to the processing of personal data to receive Xeoma demo licenses
By sharing his or her personal data on the Company’s website via the demo license request form, the User gives his or her consent to the processing of the following personal data:

The processing of personal data is carried out to ensure communication with the User and send the letter containing the demo license of Xeoma to the email address specified.

6.4. Consent to the processing of personal data through feedback forms on the Company’s website
By sharing his or her personal data on the Company’s website via any feedback form, the User gives his or her consent to the processing of the following personal data:

* the User’s email address;
* any other kind of information related to the User (optional).
In cases when the personal data of third parties is shared, the User confirms that the data was collected with the consent of third parties involved.

The processing of personal data is carried out to ensure communication with the User and reply if necessary.

6.5. Consent to the processing of personal data through the feedback form in Xeoma
By sharing his or her personal data on the Company’s website via the feedback form in Xeoma, the User gives his or her consent to the processing of the following personal data:

The processing of personal data is carried out to ensure communication with the User and reply if necessary.

6.6. Present Agreement is valid indefinitely from the moment personal data is provided and may be revoked by the User by sending a message to the email address specified in the Contacts section.

The User may demand the Company correct, block or destroy his or her personal data in the event that the data is incomplete, outdated, incorrect, collected illegally or unnecessary for achieving the stated processing goals. The User may take other measures provided by law to protect his or her rights.

In turn, the Company will ensure the User’s personal data’s safety and privacy, and will not share the data with third parties.

7. Personal data that applicants might send during the recruitment process

7.1. Personal data is not required for a candidate to be considered for vacant positions at the Company. Applicants may use anonymized data instead of personal data. By providing their personal data to the Company in course of sending a resume and cover letter to the Company’s email address, the applicant expresses consent to this Policy and the Company’s processing of the provided personal data in accordance with the Policy unconditionally and completely.
7.2. Personal data that the applicant may voluntarily provide to the Company and which will be processed by the Company may include first name, surname, date and place of birth, email address, phone number, education information, employment history, profession and position, facial photograph (not used for biometrics), and information about the applicant’s hobbies.
7.3. The applicant gives their consent to the processing of personal data, namely, performing any actions using automation tools or without using such tools with personal data, including gathering, recording, systematization, accumulation, storage, correction (updates or modification), extraction, use, anonymization, blocking, deletion and destruction of personal data, and confirms that by giving such consent, they are acting freely, of their own will, and in their own interest.
7.4. The processing of personal data is carried out for the purpose of considering the applicant’s candidacy for vacant positions at the Company.
7.5. The Company takes appropriate measures to protect personal data, including technological means, in accordance with internal regulations.
7.6. The applicant has the right to request the deletion of their personal data held by the Company by sending a written request to the Company’s email address specified in the “Contacts” section of the Company’s Website.

8. Refunds

Felenasoft Company products including but not limited to Xeoma licenses, subscriptions (rent) and Xeoma Cloud service subscriptions are digital products which makes them non-refundable in most countries. We encourage users to use the free trial prior to purchase to make sure that the products fit to your needs before making the final purchase. By activating Xeoma licenses, subscriptions or connecting to your Xeoma Cloud account you acknowledge that the contractual performance has begun, you confirm that you have tested those products and express consent to waive your cancellation right. In countries where this withdrawal of the cancellation right does not function, there remains a 7-days or a 14-days refund period as required by law.

9. Privacy Policy updates

Felenasoft Company may apply changes to this Policy without notice. The Policy will display the date when the last changes were applied if any changes to the Policy are made. The new edition of the Policy is valid since the moment it is published. All changes and updates to the Privacy Policy are always listed on this page: https://felenasoft.com/xeoma/en/privacy/.

END-USER LICENSE AGREEMENT FOR XEOMA SOFTWARE BY FELENASOFT LTD

Last updated: February 13, 2025