Privacy policy for Xeoma webcam software

PRIVACY POLICY FOR XEOMA SOFTWARE BY FELENASOFT LTD

This privacy policy for personal information (“Policy”) applies to all User’s personal data that Felenasoft Ltd. (“The Company” or “Felenasoft Company”) may collect when using Xeoma software (“Xeoma”) or the Company’s website (“Company’s website”).

By using Xeoma, you provide your unconditional consent to this Policy and the terms of processing your personal information as specified herein. If you do not agree with the terms of the Policy, you should not use or install the software product. By installing and (continuously) using Xeoma, you agree to be bound by the terms of this Policy.

1. Disclosure to third parties

1.1. Felenasoft Company requests that its users, clients, and partners refrain from sharing their personal data with it. However, if a user, client, or partner willingly shares their personal data with the Company, the Company will not disclose this data to third parties unless the data owner provides their consent or unless required by applicable legal regulations. The Company is not responsible for the actions of mobile or Internet operators, as well as manufacturers of mail services (including, but not limited to, Gmail, Thunderbird, and others), app stores (including, but not limited to, Google Play Market, AppStore, and others), messenger applications (including, but not limited to, Skype, Telegram, WhatsApp, Jivochat online chat, and others), and other services, programs, and means of communication, which may receive the user’s personal information not from the Company, but during the process of the user sharing their personal data with the Company.

1.2. Felenasoft Company does not collect or process website cookies, but the Company’s website uses third-party analytics tools (including, but not limited to, Google Analytics) that use cookies to track users’ actions across the Company’s website. A user who visits the Company’s website from the website of Google or other analytics tools or their partners for the first time will be prompted to consent to the collection and transfer of such cookies by these analytics systems in a pop-up.

2. Collection and use of personal information

Once a month, Xeoma may send non-private information to its server: its version, installation date, OS version, edition type, memory error address, and Xeoma cookie information. This process aims to track active users of different Xeoma versions and improve customer service.
Xeoma does not resend data, and neither the Company nor any third parties have access to personal or private information that Xeoma processes on the User’s device. This includes, but is not limited to, audio, photo, and video data (including camera footage), archive footage, settings, passwords, addresses, access details, the number of cameras, email addresses, passwords, remote access details, any data Xeoma processes, or any data the User has on their computer. The Company or Xeoma does not conduct covert audio, photo, or video surveillance on users.
If remote access to the server is enabled, or the Repeater service or Web server module is used, or any other modules that work with external resources (for example, email sending) are used, the data can only be accessed by the User with the specified password, which should be strong enough to withstand hacking attempts, and by the aforementioned external resources (for example, if email sending is set to send video or photos from cameras, the resource would be the corresponding provider of the email account) according to the User’s actual settings.
When the Company receives a message from the feedback form in Xeoma software, the User guarantees to refrain from sharing any data that can be considered personal. Felenasoft Company shall not be liable for any instances of receiving the User’s personal data without the Company’s consent. The Company does not use or share received personal data with third parties. However, if a user, client, or partner willingly shares their personal data with the Company, they express consent to the processing of personal data, as specified in Clause 6 of this Policy.
Additional terms for Xeoma Cloud service:
The Company considers information about the use of the Software or the Company’s Website, as well as the content of video streaming sessions and video recordings, to be confidential information that is not subject to disclosure. The Company does not monitor user video streams and video recordings and does not transfer information about the user, video content, and stored data to third parties, except in cases where it is necessary to comply with or prevent violations of current legislation or the legal rights and interests of third parties. Access to servers and the information on them is available to our system administrators of the Xeoma Cloud group.
The User agrees to maintain the confidentiality of passwords for any account used to access the Software or the Company’s Website. The User is solely responsible to the Company for all actions taken using their personal account.
Personal data obtained during licence purchases and its processing are described in clause 5 of this Privacy Policy.
Personal data that might be sent by applicants for vacant positions at the Company and its processing are described in clause 7 of this Privacy Policy.

Protection of personal information

Felenasoft takes all administrative and technical measures to safeguard users’ personal information against loss, theft, and misuse, or unauthorised access, disclosure, and destruction.

Xeoma newsletter subscription

If the User subscribes to the Xeoma newsletter on the Company’s website and confirms the subscription to the email address by following the link in the confirmation email, no data is given to third parties. The address is only used for sending Xeoma news according to the specified interval. No third-party advertisements will ever be sent. The User can unsubscribe at any moment with one click via the link in each letter, without any additional actions.

Personal data received during licence purchase

Felenasoft is bound not to disclose the User’s personal information received during a licence purchase, or to give it to third parties.
If the user selects to purchase a Xeoma licence as a hardware key, which requires physical shipping with courier delivery, the user can specify the organisation’s data or choose delivery on demand instead of providing personal data. If the user specifies their personal data, the Company is not responsible for the actions of the third-party courier service (EMS) and the processing of the user’s personal data by the courier service.

Consent to the processing of personal data

Felenasoft asks users to refrain from sharing their personal data. By leaving their data on the Company’s website (via forms for licence requests, feedback, newsletter subscription, etc.) or through the feedback form in Xeoma, the User agrees to this Agreement and:
* guarantees that they do not violate any rules, terms, and policies pertaining to the law of their country (GDPR, CCPA, Personal Data Protection Bill, etc.) or the legal rights and interests of third parties
* confirms that they have carefully read the Policy in full and that they understand the Policy clearly
* expresses consent to the Company’s processing of the personal data provided by the User in accordance with the Policy unconditionally and completely.

The User consents to the processing of their personal data, both with and without automated means, including collection, recording, systematisation, accumulation, storage, correction (updating or modification), extraction, use, anonymisation, blocking, deletion, and destruction. The User confirms that this consent is given freely and is based on their own will and interest.

Personal data is processed to achieve the goals outlined in clauses 6.2, 6.3, 6.4, and 6.5.

6.2. Consent to the processing of personal data for receiving the Company’s newsletters
By submitting personal data on the Company’s website via the newsletter subscription form, the User consents to the processing of the following personal data:

* The User’s email address
* The User’s name or company name, or alias.
If personal data of third parties is submitted, the User confirms that this data was collected with the consent of the third parties involved.

The processing of personal data ensures that the User receives news, promotions, and other notifications about Xeoma and/or the Company.

6.3. Consent to the processing of personal data for receiving Xeoma demo licences
By submitting personal data on the Company’s website via the demo licence request form, the User consents to the processing of the following personal data:

The processing of personal data ensures communication with the User and the delivery of the Xeoma demo licence to the specified email address.

6.4. Consent to the processing of personal data through feedback forms on the Company’s website
By submitting personal data on the Company’s website via any feedback form, the User consents to the processing of the following personal data:

* The User’s email address
* Any other information related to the User (optional).
If personal data of third parties is submitted, the User confirms that this data was collected with the consent of the third parties involved.

The processing of personal data ensures communication with the User and allows the Company to respond if necessary.

6.5. Consent to the processing of personal data through the feedback form in Xeoma
By submitting personal data on the Company’s website via the feedback form in Xeoma, the User consents to the processing of the following personal data:

We process personal data to communicate with users and respond to their inquiries.

6.6. This agreement is valid indefinitely from the moment personal data is provided and can be revoked by the user by sending a message to the email address in the Contacts section.

Users can request that the company correct, block, or delete their personal data if it is incomplete, outdated, inaccurate, collected illegally, or unnecessary for the stated processing purposes. Users may also take other measures permitted by law to protect their rights.

The company will protect the user’s personal data and privacy and will not share it with third parties.

7. Personal data submitted by applicants during the recruitment process

7.1. Providing personal data is not required for candidates to be considered for open positions at the company. Applicants can use anonymised data instead. By providing their personal data to the company when submitting a CV and cover letter to the company’s email address, the applicant unconditionally and fully consents to this policy and the company’s processing of the provided personal data in accordance with the policy.
7.2. Personal data that the applicant may voluntarily provide to the company and which will be processed by the company may include first name, surname, date and place of birth, email address, phone number, education information, employment history, profession and position, facial photograph (not used for biometrics), and information about the applicant’s hobbies.
7.3. The applicant consents to the processing of personal data, namely, performing any actions using automation tools or without using such tools with personal data, including collecting, recording, systematisation, accumulation, storage, correction (updates or modification), extraction, use, anonymisation, blocking, deletion and destruction of personal data, and confirms that by giving such consent, they are acting freely, of their own will, and in their own interest.
7.4. Personal data is processed to assess the applicant’s suitability for open positions at the company.
7.5. The company takes appropriate measures to protect personal data, including technological means, in accordance with internal regulations.
7.6. The applicant has the right to request the deletion of their personal data held by the company by sending a written request to the company’s email address specified in the “Contacts” section of the company’s website.

8. Refunds

Felenasoft Company products, including but not limited to Xeoma licences, subscriptions, and Xeoma Cloud service subscriptions, are digital products, making them non-refundable in most countries. We advise users to utilise the free trial before purchase to confirm that the products meet their requirements. By activating Xeoma licences, subscriptions, or connecting to your Xeoma Cloud account, you acknowledge that the contractual performance has begun, confirm that you have tested these products, and consent to waive your right to cancel. In countries where this waiver of the cancellation right is not applicable, a 7-day or 14-day refund period remains, as required by law.

9. Privacy Policy updates

Felenasoft Company may make changes to this Policy without notice. The Policy will display the date when the last changes were applied, if any changes to the Policy are made. The new version of the Policy is valid from the moment it is published. All changes and updates to the Privacy Policy are always listed on this page: https://felenasoft.com/xeoma/en/privacy/.

END-USER LICENCE AGREEMENT FOR XEOMA SOFTWARE BY FELENASOFT LTD

Last updated: 13 February 2025