Attention please! Our tech support over phone and online chat will not be working on the 1st, 8th and 9th of May, 2017 due to national holidays. Please send us a letter if you have a question, or see if our self-help pages help: http://felenasoft.com/xeoma/en/support/
Technical support will resume working in the usual volume right after the holidays.

Email:

Attention! If you’re having issues with activation, please see first if this section helps.

Contact us by email:

support hereAt felenasoft hereDot com

or use this contact form

If your emails return to you with error, please try to write us to these emails, too:

xeoma hereDot felenasoft hereAt gmail hereDot com

or

felenasoft hereAt mail hereDot ru

or see troubleshooting

Technical and pre-sale support is free of charge. Our operators will reply to your email within one working day. Please pay attention to the email delivery time. If we receive it at the end of the day, we will answer it the next day.
Paid support is applied only if custom development is required, in such case please contact us for a quote.

Phone:

+7(900)348-42-71 Russia, Kaliningrad (main) 1100-1900 MSK(GMT+3)
+44(20)3807-04-87 United Kingdom, London 0800-1600 GMT
+1(646)757-12-87 USA, New-York 3 am-11 am EST(GMT-5)
+1(888)755-27-86 toll-free (USA, Canada) 3 am-11 am EST(GMT-5)

Work hours:

Online chat: to open chat, click here:

Skype: felenasoft (USA) – cooperation and partner program, felenasoft_2 – technical issues.

We guarantee that no spam will be sent, and your contacts will never be given to third parties.

Attention! If you’re having issues with activation, please see first if this section helps.

Postal address:
Felenasoft Ltd.
Moskovsky aven. 87
236006 Kaliningrad, Russian Federation

Company identification:
VAT id: RU 3906117613
State reg: 1043902800490
Established and registered on January 8, 2004.

FelenaSoft location

We value and welcome your feedback about Xeoma IP camera software.
Your message will help us enhance the program and improve its efficiency in matching your goals.

Have an idea of a totally new product we could make? Please let us know as well!

Send us message via this form

Your email
Your message

For prompt answer, please specify your OS and version of Xeoma you use

Hold on! Your question might be already answered. Please check if this helps:
If you’re having troubles with your license, please check this page
If your cameras weren’t found, see here
If processor load is too high, see our calculator and tips on reducing the load
Connection to Xeoma Cloud: video instruction
Installation and hidden mode
Remote access and view through browser
Other frequently asked questions
Attention! If you’re receiving this error

SMTP error from remote mail server after end of data: host mx.felenasoft.com [111.22.33.44]: 550 5.7.1 Sorry, it is a SPAM filter. Please fix your DNS!

please see these instructions.

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