Attention please! Our tech support over phone and online chat will not be working from April 28 to May 1 (Sunday through Wednesday) and from May 9 to May 12 (Thursday through Sunday), 2024 due to national holidays.
Please send us an email letter if you have a question, or see if our self-help pages help. Here’s a guide on how to look for answers on our website
Technical support will be working om these dates: 1) Saturday April 29, 2) May 2 – May 3 (Thursday-Friday), and 3) May 6 to May 8 (Monday-Wednesday). Also, we will resume working in the usual volume right after the holidays, from the 13th of May, 2024 (Monday) on.
Any language is supported via Email! We use chatGPT so we can translate your messages and our replies to your language.
Don’t hesitate to send us an email!
Contact us: help, answers to your questions, cooperation
You can request bank invoice in a couple of clicks here! Just select the desired product – Bank – Buy – and enter your email to receive the invoice.
Questions about licenses and activation
• Get answers to your questions fast – search our website. See our video guide “How to search for answers on Xeoma website”
• Move licenses to another equipment, find your licenses, change user data and more with this section
• Frequently asked questions about licenses and activation
• Price-list in table form
• End-User License Agreement (EULA)
• Privacy policy
• Free trial with demo licenses
• Help Xeoma – leave your feedback! Why is this important?
Frequently asked popular questions (F.A.Q.)
Your question might be already answered in the F.A.Q. section. Find answers quickly with this page.
Forum
Find answers to your questions on the forum
Email (recommended):
Have an urgent question? Send it through email! Our operators are also checking it in non-working hours.
Contact us by email:
support hereAt felenasoft hereDot com
or use this contact form
If your emails return to you with error, please try to write us to this email, too:
xeoma hereDot felenasoft hereAt gmail hereDot com
or see troubleshooting
Technical and pre-sale support is free of charge. Our operators will reply to your email within one working day. Please pay attention to the email delivery time. If we receive it at the end of the day, we will answer it the next day.
Paid support is applied only if custom development is required, in such case please contact us for a quote.
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