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GENERAL CONDITIONS FOR LICENSE PURCHASE

1. Payment conditions:

No extra fees: Licenses for Xeoma surveillance software for business and home security are one-time payment (no monthly or annual fees).
Licenses are valid for lifetime with unlimited access to technical support and free updates included during 1 year. You can buy renewal and extend the free updates period.
You can subscribe to the new versions newsletter to get notifications when new versions are released.

Licenses can be purchased for private and commercial use (e.g. for reselling).

For individuals:

Recommended: PayPal
Accounting documents and invoices are not available in this case.
Note: if during payment in Paypal you receive an error that you cannot complete the transaction it means you are trying to pay from a business account. Please use another paypal account (of a private person), or use another payment options:

RegNow/MyCommerce** (accepts Visa, MasterCard, American Express, Discover, Maestro, Diners, JCB, IBP, PayPal, giropay, iDEAL, BPay, payments via fax, phone, check).
You can request invoice and accounting documents right from the service you choose to pay through.

SWIFT bank wire transfer (contact us or get an invoice).

For corporates and organizations:

Recommended: SWIFT bank wire transfer
(contact us or get an invoice).

RegNow/MyCommerce** (accepts Visa, MasterCard, American Express, Discover, Maestro, Diners, JCB, IBP, PayPal, giropay, iDEAL, BPay, payments via fax, phone, check).
You can request invoice and accounting documents right from the service you choose to pay through.

If you can’t find the desired package on MyCommerce, please let us know and we’ll send you the link.

2. Delivery and activation:

Delivery time: License will be sent to the email used during purchase, as soon as the payment is confirmed, usually in a few minutes! If you didn’t receive it, please check the Spam folder of your email, or contact us from another email so that we could reach you.

A license can be activated only on one server, but you can connect to that activated server from an unlimited number of remote locations (client parts don’t require registration).

Licenses can be combined: You can expand your security system by acquiring and activating additional licenses of the same type.

Licenses are universal for different operating systems: Windows, Linux, Mac OS X and Android.

Licenses can’t be divided.

Free tech support by online chat, email, phone, Skype, remote access.

If you have difficulties with your license, or did not receive your license after purchase had been confirmed, please contact our support team or see if this page on activation issues helps!

Attention! We do not recommend activating Xeoma on virtual machines as we can not guarantee stable work of licenses on virtual machines.

*Camera/video source is any video source of signal (camera, Another Xeoma, screen capture, file reading).
**In some countries of EU and the UK additional tax, the VAT, may apply. MyCommerce charges it, and PayPal doesn’t. Orget invoice]] to pay by bank wire.
***Repeater and Xeoma Cloud subscriptions aren’t included (if needed, can be bought separately)

Remember that by purchasing licenses for Xeoma video surveillance software for business and home security you encourage further development of the product and adding of new features!

 

ADDITIONAL CONDITIONS FOR XEOMA STANDARD

General purchase conditions

You can buy ordinary license with embedded 1 year period of free updates of the program, or use pack special offer: Buying a license and additional 2 years renewal for this license, you will get the renewal with 80% discount!

Buy renewal for Xeoma Standard
 

ADDITIONAL CONDITIONS FOR XEOMA PRO

General purchase conditions

If you have face any problems with the software setting or activation, please contact our support team or see if this page on activation issues helps!

Attention! We do not recommend activating Xeoma on virtual machines as we can not guarantee stable work of licenses on virtual machines.

Pro licenses can be summarized with Xeoma Standard licenses and be added to Xeoma Standard licenses or used instead.

Buy Xeoma Pro renewal

 

ADDITIONAL CONDITIONS FOR XEOMA LITE

General purchase conditions

Xeoma Lite is a light edition, ideal for small and medium size business and home use. Starting from Xeoma 15.6.26.
Maximum number of video sources in Xeoma Lite is 4. Limited functionality.
Doesn’t support activation on virtual machines.

Attention! Xeoma Lite licenses do not summarize with ordinary Xeoma licenses!

Xeoma Lite doesn’t support updates of the program, and renewals are not applicable. You can use the version that you activated Xeoma Lite on for unlimited time.

 

Trial, Free, Lite, Standard and Pro – Xeoma modes comparison table

ADDITIONAL CONDITIONS FOR RENEWALS

General purchase conditions

Attention: To activate renewal, you need to have an activated version of Xeoma on this device.

The same terms as for Xeoma licenses apply for renewal with several other:

You need to get the renewal for as many cameras as you had in your Xeoma license if you want to continue using all of them.

Each renewal gives you 12 more months of free updates for the number of cameras in it. Just like licenses, renewals cumulate, and can be combined to get updates for more than 1 year or to prolong more cameras (if you prolong them in parts).

Attention! Adding new licenses to the existing ones does not extend the period of free updates for old licenses. In order to extend the update period – get the renewal for as many cameras as you had in the expired license.

If you already have Xeoma Pro license(s), you can purchase renewal for your license(s) with upto 75% discount to get 1 or more additional years of free updates.

ADDITIONAL CONDITIONS FOR UPGRADE FROM XEOMA STANDARD TO XEOMA PRO

General purchase conditions

You must already have a Xeoma Standard license. Upgrade only works with Xeoma/Xeoma Standard licenses. Doesn’t work with Xeoma Lite or any other licenses.

The same terms as for Xeoma licenses apply for Upgrade with several other:

You need to get the Upgrade for as many cameras as you had in your Xeoma/Xeoma Standard license if you want to continue using all of them.

You can buy Upgrade for less cameras than you had in your Xeoma Standard license. Example: you have Xeoma Standard license for 6 cameras. You buy and activate Upgrade for 4 cameras. As a result, 2 of your cameras will be in Xeoma Standard mode, and 4 cameras will be in Xeoma Pro mode. Xeoma Pro features will be available for just the 4 cameras. To upgrade the rest of the cameras to Xeoma Pro you will need to obtain Upgrade for them, too (in this example for the 2 cameras that are still in the Xeoma Standard mode).

If you want to upgarde your existing Xeoma Standard license to Xeoma Pro and increase number of cameras in use, buy an Upgrade for as many cameras as you had in your Xeoma Standard license and then buy a Xeoma Pro license for as many cameras as you’d like to add.

Upgrade licenses cumulate, and can be combined to get Upgrade for all cameras in the Xeoma Standard license in parts.

Upgrade doesn’t renew your free updates period. You will have as much time of free updates left, as you had in your Xeoma Standard license. In order to extend the free updates period – get the Xeoma Pro Renewal for as many cameras as you would like to have in a new version.

 

ADDITIONAL CONDITIONS FOR XEOMA CLOUD

General purchase conditions

Monthly subscriptions.

Delivery time: You will get your Xeoma Cloud account data to the email used during purchase in a few hours! If you didn’t receive the letter from us, please check the Spam folder of your email, or contact us from another email so that we could reach you.

Amount of simultaneous client connections is set by the chosen subscription type.
Available incoming and outgoing network capacity is set by the chosen subscription type.

All subscriptions are subject to limitations for H.264/Н.265 streams in Multicamera preview:
– resolution up to 320×240
– bitrate up to 150 Kbps.
No bitrate or resolution limitations for MJPEG streams.

Unavailable in Xeoma Cloud are modules that cannot work in the cloud (Screen Capture, local USB cameras, local microphone, File Reading, Save to File, Application Runner, Sound Alarm, etc.).
Unavailable in Xeoma Cloud are “heavy” modules like ANPR, Face Detector, Object Detector, Privacy Masking, Image Rotate, Image Resize, Smoke Detector RTSP Broadcasting, and Fisheye Dewarping. However, these “heavy” modules can be bought separately and added to your subscription for $20/month for each instance of chosen modules.

Easy upgrade: buy more subscriptions to use more cameras and/or disk space.

Xeoma Cloud subscriptions don’t require activation and don’t depend on operating system.
Unused subscription time is non-returnable.
 

ADDITIONAL CONDITIONS FOR REPEATER OPTION

General purchase conditions

Repeater is an optional service for easy access, bought on the per-machine basis (not the per-camera basis). It doesn’t depend on how many cameras you have and would like to access remotely. You don’t need Repeater if server with a static IP address or Xeoma Cloud is used.

Monthly or yearly subscriptions.

Easy upgrade: buy more subscriptions to extend subscription time.

Delivery time: Subscription license code will be sent to the email used during purchase, as soon as the payment is confirmed, usually in a few minutes! If you didn’t receive it, please check the Spam folder of your email, or contact us from another email so that we could reach you.

Subscriptions are universal for different operating systems: Windows, Linux, Mac OS X and Android.

Unused subscription time is non-returnable.

Purchase-related questions and answers